Senior Compute Operations Specialist

Responsibilities

• Working on highly complex matters and assignments of large scope, impact, and importance.
• Working with professionals and management to identify opportunities for improvements in people, processes, and technology.
• Leading team members on the development of methods, techniques, and various analytical approaches.
• Guiding team members to solve significant problems/issues.
• Managing, monitoring, and maintenance of day-to-day activities to align with expected service levels.
• Performing routine and health maintenance.
• Managing upgrades and performance related activities.
• Identifying and correcting faults with services and infrastructure.
• Planning and execution of minor infrastructure moves, adds, changes, and disposals (IMACDs).
• Execution of business continuity tests.
• Oversight and support of all related service supplier and/or manufacturer activities.
• Proactive identification and resolution of issues before they affect service performance.
• Identifying any improvements that can improve service levels.
• Engaging in the problem management process.
• Technical peer review and approvals for all related changes.
• Supporting audit and compliance activities.
• Management and maintenance of related platforms.
• Providing on-call support and extended working hours when called on and willingness to accept periodic rotation.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or related field.
• At least 6-8 years of relevant and practical experience in a Compute Operations role.
• Extensive in-depth knowledge of compute services and infrastructure.
• Vendor certifications are not a requirement; proven practical experience is preferred.
• Experience working in large/global enterprise IT environments with multiple distributed branch/campus sites.
• Experience working within an ITIL-aligned Service Management organization.
• Proven experience and proficiency with the following compute technologies and related activities:
• Dell and HPE servers.
• Cisco UCS.
• VMware vCenter Products.
• Nutanix.
• HPE Storage (MSA, Nimble).
• Storage Caching Technology (Nasuni, Talon, Pandora).
• Object Storage (EMC ECS, Azure, AWS).
• Archive products (Komprise, HubStore, Enterprise Vault).
• Backup products (Veeam, Networker, DataDomain, Avamar, NetBackup, Commvault).
• Server system administration or similar experience with in-depth hardware knowledge.
• Cloud administration skills (e.g., Azure, AWS).
• Experience with server operating systems (e.g., Windows, Linux).
• Experience with server virtualization platforms (e.g., VMware, Hyper-V).
• Knowledge of server and data security concepts and compliance requirements.
• Scripting and automation skills (e.g., PowerShell, Bash) for efficient server management and automation of routine tasks.
• Experience with storage and backup technologies, including SAN, NAS, RAID configurations, data deduplication, and storage protocols (e.g., iSCSI, Fibre Channel).
• Knowledge of backup access, data retrieval, data integrity, and high availability.
• Experience managing data retention policies through system procedures.
• Experience testing and refining backup strategies to minimize Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO).
• Experience with disaster recovery planning, data migrations, and storage performance optimization.
• Proven ability to optimize server and storage performance, capacity, and reliability while considering growth projections and industry best practices.
• Understanding of server, storage, and backup regulations/laws, emerging technologies, and industry best practices.
• Excellent written and spoken English.
• French or Spanish language skills are considered an asset.
• Excellent interpersonal and communication skills with the ability to interact effectively with all levels of management.
• Ability to work with minimal supervision and little to no instruction.
• Strong leadership and coaching skills.
• Strong organizational and project management skills with excellent documentation abilities.
• Excellent analytical and diagnostic problem-solving skills with the ability to provide effective solutions to identified problems.
• Demonstrated experience understanding and complying with information security requirements.
• Knowledge and experience applying information security practices in the management and delivery of infrastructure and operations.

Why Choose WSP?