Senior Community Manager

Define how contributors, enterprise users, and partners interact

Design structured engagement models across stakeholder groups

Create pathways for collaboration and shared value

Reduce ecosystem fragmentation

Maintain strong relationships across core ecosystem segments

Identify trust gaps or sentiment risk early

Develop structured communication strategies per segment

Balance enterprise professionalism with grassroots authenticity

Surface structured ecosystem insights to Product and Leadership

Identify recurring friction patterns across stakeholders

Translate ecosystem signals into strategic adjustments

Strengthen Rwazi’s identity within its network

Develop rituals, recognition systems, and shared milestones

Protect tone, positioning, and relational clarity

Support VP of Community in scaling ecosystem footprint

Evaluate new market or segment entry from a network perspective

Identify ecosystem-driven growth opportunities

Strong performance results in:

Higher ecosystem cohesion

Increased stakeholder loyalty

Stronger cross-network referrals

Reduced churn across contributors and clients

Greater long-term defensibility

This role strengthens Rwazi’s human moat.

Not delivery operations

Not reactive support

Not transactional messaging

Not community engagement for engagement’s sake

This role requires structured ecosystem thinking.

We value leaders who:

Think long-term about trust capital

Balance warmth with strategic discipline

Operate without ego but with authority

Care about ecosystem integrity

Prefer durable systems over reactive fixes

Candidates are evaluated based on:

Their ability to design and scale ecosystem structures

Evidence of strengthening multi-sided networks

Clarity in handling stakeholder complexity

Structured thinking around community health metrics

Strategic maturity in managing trust across groups

The Senior Community Manager leads the design and strengthening of Rwazi’s ecosystem across users, mappers, enterprise clients, and partners.

This role ensures that Rwazi’s human network compounds in value — becoming a durable competitive advantage over time.