Senior Cloud Systems Administrator
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Key skills for this role
Role Overview
Design, manage, and support cloud and network infrastructure across multiple client environments.
Maintain the availability, security, and performance of cloud and network systems and ensure SLA compliance.
Act as a senior technical escalation point for internal teams and clients.
Key Skills for This Role
Full Job Posting
Role Overview
Design, manage, and support cloud and network infrastructure across multiple client environments.
Maintain the availability, security, and performance of cloud and network systems and ensure SLA compliance.
Act as a senior technical escalation point for internal teams and clients.
Cloud and Network Infrastructure
- Design, deploy, and manage AWS, Azure, and/or GCP infrastructure covering compute, storage, networking, identity, and security.
- Administer TCP/IP, VLANs, subnetting, BGP, OSPF, VPNs, firewalls, and routing.
- Manage hybrid cloud connectivity using site-to-site VPN, Direct Connect, and ExpressRoute.
Automation and Security
- Automate infrastructure provisioning with Terraform, CloudFormation, ARM templates, and/or Ansible.
- Implement and maintain IAM and Privileged Access Management controls.
- Support cloud security and compliance requirements, including ISO 27001, SOC 2, and PCI-DSS.
Operations and Resilience
- Monitor availability, capacity, and performance and resolve incidents within agreed SLAs.
- Manage backup, disaster recovery, and business continuity processes.
- Optimize cloud infrastructure performance and costs.
- Support CI/CD, Docker, and Kubernetes environments.
Client and Service Delivery
- Participate in client onboarding, infrastructure assessments, and cloud migration projects.
- Manage incidents and requests through PSA, RMM, or ITSM platforms such as ConnectWise, Autotask, Kaseya, or ServiceNow.
- Communicate directly with clients and act as a technical escalation point.
Documentation and Team Support
- Maintain technical documentation, network diagrams, and runbooks.
- Mentor junior administrators and participate in on-call support when required.
Required Qualifications and Experience
- Bachelor's degree in Computer Science, IT, or a related discipline, or equivalent experience.
- At least 7 years of experience in cloud infrastructure, systems administration, or infrastructure engineering.
- Strong hands-on experience with AWS, Azure, and/or GCP.
- CCNA certification or equivalent hands-on networking experience.
- Experience with infrastructure as code using Terraform, CloudFormation, ARM templates, or Ansible.
- Experience with IAM and PAM solutions.
- Scripting and automation skills using Python, Bash, and/or PowerShell.
- Experience with Docker, Kubernetes, CI/CD, and monitoring or observability tools.
- Experience with PSA, RMM, or ITSM or ticketing platforms.
- Strong troubleshooting skills and ability to manage multiple client environments and SLA priorities.
Preferred Qualifications
- AWS, Azure, or GCP professional certifications are preferred.
- CCNP or higher networking certification is preferred.
- MSP, IT services, or consulting experience is preferred.
- Cloud migration, regulated-environment, and cloud cost optimization experience are preferred.
- Strong client-facing communication and mentoring skills are preferred.
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