Senior Client Solutions Manager

KEY RESPONSIBILITIES

• Works in a safe manner at all times. Adheres to both Matrix and client-established safety standards when appropriate.
• Adheres to the policies and procedures of the Quality System and/or discipline standards.
• Achieves strategic customer objectives defined by company management.
• Closely coordinates company executives’ involvement with customer management.
• Establishes productive, professional relationships with key personnel at assigned customers.
• Proactively supports a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period.
• Proactively assesses, clarifies, and validates customer needs on an ongoing basis through project bid walks with clients.
• Assist clients in project definition for undefined engagements by working through conceptual development and a path forward.
• Leads introductory client meetings and supports the project team by developing a streamlined process to set up proposals successfully with each client engagement.
• Develops and maintains strategic relationships and partnerships with construction and distributors.
• Provides technical training and education to the CAM group and other management groups as needed.
• Develops and maintains a technical program within a specific discipline, enhancing client services for future growth.
• Maintains strategic relationships with key vendor partners assigned by management.
• Understands the competitive landscape in strategic accounts.
• Supports the negotiations of the Master Service Agreement with strategic accounts.
• Meets assigned expectations for profitability. Creates and maintains account-specific sales presentations.
• Supports the completion of strategic customer account plans that meet company standards.
• Maintains high customer satisfaction ratings that meet company standards.
• Enlists the support of engineering and management resources as needed for client proposals.
• Coordinates the involvement of company personnel, including engineering and management resources, in order to meet account performance objectives and customers’ expectations on opportunities.
• Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.
• Maintains involvement in active projects to ensure company and account goals are being managed and attained.

QUALIFICATIONS

• Bachelor's of Science degree or other related technical field, or business/engineering hybrid degree from an accredited college or university.
• MBA preferred
• Engineering/Industrial sales experience
• Five to ten years of strategic sales experience in a business-to-business sales environment
• Strong verbal and written skills
• Strong organizational and time management skills
• Computer proficiency and competent with MS Office products
• Active driver’s license
• Ability to travel frequently Local travel: 25-50% Overnight travel: 25-50%
• Local travel: 25-50%
• Overnight travel: 25-50%

PHYSICAL REQUIREMENTS

• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; stoop, kneel, crouch; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk, and hear.
• The employee must frequently lift and/or move objects up to 10 pounds and occasionally lift and/or move objects up to 25 pounds.
• Specific vision abilities required by the job include close vision, distance vision, color, vision, peripheral vision, depth perception, and the ability to adjust focus.
• This employee may perform industrial field work which could include exposure to hazardous locations, inclement weather, moving mechanical parts, noise, ladders, uneven ground, and stairs.
• This employee may perform industrial field work which could include exposure to a wide range of known food allergens.

Physical and Mental Wellness and Work/Life Balance

Financial Wellness

Personal and Professional Growth

Recognition, Culture, and Other Perks

• Regular Employee Updates and Town Halls, Annual Engagement Surveys
• Employee Service Awards and Peer Recognition
• Strong Fundamentals (Core Values)
• Employee Referral Program/Bonus
• Casual Dress
• Discount Programs
• Community Involvement Committee
• Sports Teams and Clubs
• We offer market-competitive compensation for a Senior Client Solutions Manager, with a base range of $106,000 to $150,000 annually, a nd a total compensation package that includes profit sharing, ESOP participation, 401(k) matching, and overtime pay. Salaries are based on experience, skills, and qualifications.
• Matrix Technologies, Inc. is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.