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Senior Client Service Manager-Consumer Goods
TELUS Agriculture & Consumer Goods
Remote, USA
Full-time
Senior · 10+ years experience
Remote
Discovered 2 weeks ago
Free
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Are you ready to join a team transforming the global food system?
TELUS Agriculture and Consumer Goods (TAC) is on a mission to create the most trusted food system worldwide by delivering digital insights that improve food safety, supply chain efficiency, and environmental sustainability. We're building state-of-the-art solutions that empower farmers, advisors, retailers, and CPG manufacturers to make smarter decisions — from the fields to your plate. If you're passionate about solving real-world challenges and driving meaningful impact, we want to hear from you.
Our team and what we'll accomplish together
Join our Customer Success team at TELUS Agriculture & Consumer Goods as a Senior Client Service Manager and become the trusted voice of the customer for CPG manufacturers and retailers.
You'll partner with customers post-implementation to unlock the full value of TELUS Trade Promotion Management and Revenue Growth Management Analytics — helping them drive measurable ROI, strengthen competitive advantage, and achieve their business goals. Working closely with Product, and Engineering, you'll translate customer needs into actionable insights that shape our product roadmap and support how brands and retailers thrive in an increasingly digital marketplace. This is a role where your customer relationships directly influence our product strategy and business direction.
What you'll do
Partner with customers to understand their business goals, define success metrics, and develop tailored success strategies that drive measurable ROI and sustained platform value
Serve as the primary point of contact for assigned accounts, building trusted relationships with CPG brand managers, retailers, and key stakeholders across customer organizations
Proactively identify expansion opportunities within existing accounts by analyzing usage data, customer feedback, and market trends, then collaborate to develop and execute growth plans
Gather customer insights, feedback, and pain points, then translate these learnings to Product and Engineering teams to inform roadmap decisions and drive continuous innovation
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