Senior Client Service Associate

The Senior Client Service Associate-1919 will provide administrative, operational, and analytical support to one or more 1919 Portfolio Managers, Investment Associates and Client Advisors and will be responsible for day-to-day administrative management of individual client, institutional and trust portfolios.

High-touch client service is a hallmark of 1919; the candidate should be skilled in and enjoy client service and should have experience working closely with clients and co-workers.

The Senior Client Service Associate must stay current on financial markets and instruments, and comply with firm policies, procedures, and Code of Ethics.

• Assist with all client administrative functions including, but not limited to: account openings, account terminations, receiving assets, obtaining and adjusting cost basis, distributing assets, handling disbursements, processing cash, delivering in-kind charitable contributions, handling 401(k) rollovers, determining appropriate paperwork and governing documents, and ensuring correct client billing.
• Prepare customized client materials for periodic reporting and meeting including the coordination of presentation material delivery for client and prospective client meetings, in addition to potentially attending client meetings.
• Provide trade support for the Portfolio Managers and Client Advisors.
• Closely monitor investment portfolios for cash, maturities and settlements to ensure that funds are available to clients and that portfolios align with investment guidelines.
• Instructs custodians to wire funds or prepare checks at the request of the client after review and approval of supporting documents and instructions.
• Coordinate with third parties such as attorneys, accountants and auditors as requested by client.
• Proactively review clients’ security holdings and daily transaction activity, while working closely with trading, operations and various custodians to ensure that positions and asset values are up to date and accurate.
• Develop client relationships through timely and personable communication.
• Maintain digital record of telephone and written contact with clients and third parties, including drafting client correspondence for review and approval.
• Review all reports, including performance, for accuracy and work with Operations to ensure accurate client reporting. Test new applications and system enhancements.
• Update relevant information in portfolio management accounting systems and Client Relationship Management (CRM) system (Salesforce).