Senior Claims Manager

Project Overview:

Job Summary:

Major Responsibilities:

• Claims Strategy & Governance: Lead the development and implementation of claims management frameworks, ensuring early identification of risks, assessment of entitlement, exposure quantification, prioritisation of actions, and consistent portfolio-wide governance.
• Claims Advisory: Provide commercially focused advice on liability, entitlement, time, cost, and risk impacts to support project and commercial decision-making.
• Negotiation & Dispute Avoidance: Lead or support negotiations with contractors, suppliers, and other counterparties to resolve claims efficiently, minimise disputes, and maintain effective commercial relationships.
• Claims Documentation & Case Management: Prepare and oversee claims submissions, responses, position papers, and supporting evidence. Maintain accurate, well-structured claim records suitable for executive review and formal dispute resolution processes.
• Stakeholder Management: Partner with Procurement, Legal, Finance, and Project teams to align claims positions with commercial objectives, communicate risks effectively, and support informed decision-making.
• Capability Building & Continuous Improvement: Enhance organisational capability in claims prevention and management through coaching, process improvement, and the integration of lessons learned into future contracts, procurement, and project delivery practices.

Education and Experience Requirements:

• Bachelor’s degree (or equivalent experience) in a relevant discipline such as Law, Construction Management, Quantity Surveying, Engineering, Commerce, or Business.
• Demonstrated senior-level experience in claims management, contract administration, commercial management, or dispute resolution within a major infrastructure, construction, engineering, or project-based environment.
• Extensive knowledge of contract forms, claims mechanisms, delay and disruption principles, variations, extensions of time, and dispute resolution processes.
• Proven experience preparing, assessing, negotiating, and resolving complex, high-value claims while balancing legal, commercial, and relationship considerations.
• Strong understanding of project controls, cost management, schedule analysis, risk management, and record-keeping practices that support effective claims outcomes.

Required Knowledge and Skills:

• Manages Complexity: Makes sense of complex, high-volume, and sometimes contradictory contractual and project information to solve problems effectively. For example, analyses multiple sources of evidence, identifies core issues quickly Uses a range of inputs to fully understand and solve problems
• Balances Stakeholders: Anticipates and balances the needs of multiple stakeholders. For example, provides guidance so that others understand the needs of different stakeholders and can balance them appropriately. Makes sure people understand and adhere to ethical standards when working with stakeholders; models and ensures cross-cultural sensitivity.
• Optimises Work Processes: Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, emphasises continuous improvement and quality outcomes across the organisation and with external partners. Facilitates organisation-wide adoption of best practices and lessons learned.
• Communicates Effectively: Develops and delivers clear, persuasive communications tailored to different audiences, including project teams, executives, contractors, and legal advisers For example, engages diverse groups by communicating in a way that matches each group's preferences. Listens carefully and probes beneath the surface to gain richer insight on others' views.
• Business Insight: Applies knowledge of the business(specifically contracts, and project delivery environment) to advance organisational interests. For example, leverages insights (e.g. how claims issues affect cost, schedule, risk, relationships, and strategic priorities) to shape and drive critical initiatives. Shares industry developments with the team; helps them grasp business and industry fundamentals and understand how they contribute.
• Plans and Aligns: Plans and prioritises work to meet commitments aligned with PAPL and Program goals. For example, stays focused on plans and improvises in response to changes, including risks and contingencies. Aligns own team's work with other workgroups' such as Program or Legal team. Looks ahead to determine and obtain needed resources to complete plans.
• Strategic Mindset: Sees ahead to future possibilities and translates them into practical strategies.. Clearly identifies and prioritises efforts and initiatives to have the greatest strategic impact on the organisation. (for eg, identifies recurring issues, anticipates dispute triggers, and shapes actions that improve long-term contract and project outcomes.)

Total Rewards/Benefits:

• For decades, Bechtel has worked to inspire the next generation of employees and beyond! Because our teams face some of the world's toughest challenges, we offer robust benefits to ensure our people thrive. Whether it is advancing careers, delivering programs to enhance our culture, or providing time to recharge, Bechtel has the benefits to build a legacy of sustainable growth. Learn more at Bechtel Total Rewards

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