Senior Claims Advocate

Provide consultative support on injury and incident management, return-to-work strategies, and liability exposure, and overall claim risk.

Prepare and present client-facing settlement and reserve recommendations aligned with exposure analysis, jurisdictional factors, and risk-management objectives.

Facilitate claim review meetings and prepare detailed reports that communicate claim status, trends, and recommendations.

Collaborate closely with the account service team to ensure coordinated client strategy, consistent communication, and effective execution of claims initiatives.

Partner with client risk, safety, legal, and HR teams to implement proactive measures aimed at reducing claim frequency and severity.

Interface with carriers, TPAs, and attorneys to ensure effective, timely, and client-centered claim resolution.

Advocate for appropriate reserving practices, equitable settlements, and consistent claims service.

Participate in settlement negotiations and mediation where appropriate.

Maintain current knowledge of workers’ compensation and liability laws, litigation trends, and best practices across jurisdictions.

Ensure clients remain compliant with regulatory requirements, including reporting obligations and safety protocols.

Analyze loss data across lines of coverage to identify trends, gaps, and opportunities for improvement.

Prepare and deliver client-facing analytics reports with strategic insights and practical recommendations.

WHAT YOU’LL BRING:

Experience: Minimum 5 to 10 years of claims experience across workers’ compensation and liability lines (GL, Auto, etc.), with a background in brokerage, TPA, or carrier environments.

Technical Expertise: Strong knowledge of multi-jurisdictional laws and best practices in both workers’ compensation and liability claims.

Client-Facing Skills: Demonstrated ability to build relationships, influence outcomes, and communicate effectively with all stakeholders.

Analytical Ability: Skilled in data analysis, claim reviews, and trend identification.

Technology: Proficient in claims management systems, Excel, and reporting tools.

Bachelor’s degree in Risk Management, Insurance, Business, or a related field preferred.

Industry designations such as AIC, ARM, CPCU, or CLCS strongly preferred.

COMPENSATION:

The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data.

WHY EPIC:

EPIC has over 60 offices and 3,000 employees nationwide – and we’re growing! It’s a great time to join the team and be a part of this growth. We offer:

Generous Paid Time off Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days

Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days

Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave

Generous employee referral bonus program of $1,500 per hired referral

Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)

Employee Resource Groups: Women’s Coalition, EPIC Veterans Group

Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development

Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support

Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs

50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!

EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation

We’re in the top 10 of property/casualty agencies according to “Insurance Journal”

To learn more about EPIC, visit our Careers Page: https://www.epicbrokers.com/about/epic-careers/ .

EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients.

California Applicants - View your privacy rights at: https://www.epicbrokers.com/wp-content/uploads/2025/01/epic-ca-employee-privacy-notice.pdf .

Massachusetts G.L.c. 149 section 19B (b) requires the following statement: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

#LI-SG1

#LI-Hybrid