Senior Case Manager Level 1

Focus on strategic collaboration and case management specifically for Workers' Compensation claims for government clients to optimize return to work and health outcomes for claimants, while coaching and leading projects to enhance claims results.

Make informed liability decisions for claims based on comprehensive evaluation of all relevant and accessible information.

Foster effective relationships with stakeholders, including injured claimants, families, legal and medical professionals, to achieve successful outcomes, while coaching others to develop these skills.

Uphold high customer service standards and maintain strong relationships with key stakeholders, demonstrating deep knowledge of the business, industry, and customer needs.

Continuously assess Workers' Compensation claims for treatment and rehabilitation needs, identify trends for risk management, and recommend policy improvements to ensure compliance and enhance claims practices.

Successfully completed structured training and compiled a portfolio of evidence, demonstrating technical proficiency with systems, software, databases, reporting, and communication tools.

Possesses relevant medico-legal qualifications and experience in bodily injury claims processes across insurance, legal, medical, or complex customer service sectors.

Capable of working collaboratively in a team environment, providing advice and guidance, and temporarily fulfilling roles such as Case Reviewer and Team Manager to support the team.

Exhibits strong planning and prioritization skills, effectively organizing tasks and managing competing resources, while displaying leadership and encouraging these behaviours in others.

Demonstrates excellent verbal and written communication skills, with the ability to interpret complex information, extract insights, and balance empathy with achieving optimal commercial outcomes for Allianz.

A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers

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