Senior Business Risk Analyst, Operations & Client Support

Job Description

How You’ll Make an Impact

• Partner with client-facing operations & support teams to identify, assess, monitor, and mitigate operational risks.
• Support the execution and ongoing operation of FCC's risk management programs, including risk assessments, issue management, risk event management, action plan tracking, and risk reporting.
• Conduct root cause analyses on operational risk events, identify contributing factors, and work with business partners to develop sustainable mitigation strategies.
• Monitor remediation activities and provide effective challenge to ensure issues are resolved in a timely manner.
• Support the development and monitoring of key risk indicators (KRIs) and operational risk metrics.
• Support business and technology change initiatives impacting client-facing operations.
• Conduct change risk assessments to identify operational risks associated with new products, regulatory changes, process enhancements, and system implementations.
• Ensure appropriate controls, governance, and risk mitigation measures are incorporated into change initiatives.
• Collaborate with Operations, Technology, Compliance, and business stakeholders throughout project lifecycles.
• Lead investigations into operational risk events and near misses.