Client Service and Support Representative Unilingual/Bilingual - Contract- 100% REMOTE

• Account administration and trade execution of all financial and non-financial transactions on our client’s various mutual fund retail account types.
• Contact internal and external clients to ensure timely resolution of not in good order transactions.

• Provide exceptional customer service experience to investment advisors, their support teams and investors in our inbound contact centre.
• Work directly with advisors and investors to provide them with the support they need to educate and plan their short-term and long-term investment strategies.

• College Diploma required (Recent graduates are encouraged to apply) or equivalent experience.
• Strong communication skills in English (verbal and written) are required.
• Strong Communication skills in French (verbal and written) would be considered as an asset. However, please note that Bilingualism (French & English) is required for applicants within the province of Quebec.
• Passion for delivering exceptional client experience.
• Strong desire to learn and grow.
• Thrive in a workplace culture that promotes collaboration, diversity and belonging.
• Flexible and adaptable.
• Analytical and critical thinking skills to solve client problems.
• Embrace new technologies.
• Detail oriented.

Who you are

• Passion for delivering an exceptional client experience
• Strong desire to learn and grow
• Thrive in a workplace culture that promotes collaboration, diversity and belonging
• Flexible and adaptable
• Analytical and critical thinking skills to solve client problems
• Embrace new technologies
• Strong written and verbal communication skills
• Detail oriented

This contract role offers a flexible, hourly compensation model that reflects your expertise and the value you bring.

The hourly rate ranges from $26.40 to $33.80, based on experience and qualifications.

We offer market-aligned rates that recognize the specialized skills and agility required for this role.

We’re proud to offer a compensation package that aligns with provincial pay transparency requirements.

This posting is for an existing vacancy within our organization.

*We use AI-enabled LinkedIn Hiring Assistant to support parts of our sourcing process.

Every hiring decision is reviewed and finalized by our recruiters.

If you choose to ask questions to the LinkedIn HR Hiring Assistant, please be mindful that the responses are not official and must be confirmed for accuracy and completeness by Fidelity.

If you are selected for an interview, the recruiter who contacts you can best answer your questions.*

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace.

We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities.

Accommodations are available on request for candidates taking part in the selection process.

If you require an accommodation, please email us at FidelityCanadaStaffing@fidelity.ca.

No telephone inquiries or agencies please.

We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity?

We are proud to be recipients of the following:

• Canada's Top 100 Employers

o Canada's Top Employers for Young People

• Great Place To Work® Certified

o Best Workplaces for Inclusion

o Best Workplaces for Mental Wellness

o Best Workplaces for Today's Youth

o Best Workplaces for Women

o Best Workplaces in Financial Services & Insurance

o Best Workplaces in Ontario

o Best Workplaces with Most Trusted Executive Teams* LinkedIn Top Companies in Canada

• Human Resource Director (HRD) - Best Place To Work

o HRD - 5-Star Diversity & Inclusion EmployerDesignations

• Canadian Compassionate Companies – Certified
• Benefits Canada's Workplace Benefits Award - Future of Work Strategy
• TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting
• Canadian HR Reporter's Most Innovative HR Team