Senior Business Application Support Analyst, Recordkeeping
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Role Overview
The Senior Business Application Support Analyst, Recordkeeping, provides business analysis expertise related to Recordkeeping system applications to the Recordkeeping department. Manage larger and more complex initiatives within the team. Provide guidance, support and leadership to the Business Analysts within the team, and assist the Manager as required.
Key Skills for This Role
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Company Information:
CIBC Mellon is a leading provider of asset servicing solutions to institutional investors in Canada, including multi-currency accounting, fund valuation, and investment information reporting. We are passionate about providing exceptional client service backed by our culture of innovation and success. Our outstanding employee experience will provide you with opportunities to learn and grow professionally while supporting the communities in which you live and work. We are a diverse and dynamic workplace where employees take an active role in delivering on strategic objectives while advancing their individual career goals. We encourage innovative thinking and give our employees the support and resources they need to turn great ideas into actions. We’re always looking for talented people who can make a meaningful difference for our clients, our company and our communities. To learn more about why our employees love coming to work each day, visit www.cibcmellon.com/experience.
Position Overview:
The Senior Business Application Support Analyst, Recordkeeping, provides business analysis expertise related to Recordkeeping system applications to the Recordkeeping department. Manage larger and more complex initiatives within the team. Provide guidance, support and leadership to the Business Analysts within the team, and assist the Manager as required.
Responsibilities:
- - Facilitate meetings, document and distribute meeting minutes and utilize project management skills when necessary; - Analyzes, defines and documents business requirements for the line of business; - Analyzes and maps business workflows or processes for process improvement and automation opportunities; - Provides BA support for development to Recordkeeping applications; - Executes configuration changes to Business Process Management (workflow) application; - Executes investment product changes and investment product launches with a strong focus on risk mitigation; - Independent review of investment product changes and launches; - Adherence to SOC controls; - Supports queries about Recordkeeping application functionality; - Provide statement and confirm management on behalf of the business; track schedule and deliverables for the clients; - Supports client discussions on the application of existing functionality to meet client business needs; - Assists with issue resolution related to Recordkeeping applications; - Provides data queries as required; - Liaison between business operations and Information Technology; - Provides general support to the Recordkeeping team, manages stakeholder expectations and relationships. - Coordinate and participate in business acceptance testing, impact analysis, and the development of policies and procedures; - Supports and assists the team with all work.
Qualifications:
- - University education, or equivalent post-secondary - Five years of related experience - Knowledge of the various products within the Mutual Funds and Pooled Funds industry - Systems knowledge of Unitrax and dCCM, imaging & workflow application - Working towards completion of an industry recognized certification in Business Analysis - Canadian Securities Course - Time management, leadership, organizational, analytical, written and oral communication skills - Build and maintain solid relationships with business and technology partners - Knowledge of operational procedures and processes - PC skills (MS Office); business acceptance testing
CIBC Mellon's Values:
Get it Right Every Day: Deliver service excellence while always acting with the highest ethical standards Put Clients at the Centre: Advocate for clients by listening, sharing knowledge, and bringing the right solutions forward Be One Family: Challenge, empower and recognize your colleagues Take Ownership: Speak up, speak out, and make things better
Job Specific Competencies:
- The salary band for this position ranges between $84,000 - $126,000. - Individual pay is determined by factors such as job-related skills, market conditions, relevant experience, education, training, and internal equity. - Please note, our recruitment process may include the use of AI-assisted tools. - This posting is for an existing vacancy.
CIBC Mellon is committed to taking all reasonable steps to accommodate the needs of all individuals. Should you require any accommodations during the recruitment and selection process, please speak with your Recruitment Consultant.
About CIBC Mellon
Canadian 50-50 joint venture providing custody, fund administration and related investment services to institutional investors.
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