Senior Business Analyst

We build our software incrementally, iteratively, and continuously, so you’ll be able to see new work go live to over four million visitors around the globe every week. Our flavour of agile has been heavily influenced by XP and Kanban, and if something isn’t working, we change it.

Our work delivers value to both the business and our customers, our teams are cross-discipline: business analysts and the user experience team work with stakeholders to coordinate research and understand requirements, whilst our frontend developers and software engineers pair with quality analysts to develop the most robust solutions, and our platform engineers work across the organisation to ensure our infrastructure never lets us down.

We generally follow a mix of agile and lean practices with an overall philosophy towards continuous delivery. We’ll rely on each and everyone’s expertise to adapt and improve these processes to serve the team, project and company as best fit their current contexts.

Visit sndigital.springernature.com to learn more about who we are and what we do.

In this role, you will be part of a cross-functional agile delivery team, leveraging analysis tools to inform decisions that support both business objectives and user needs. You will collaborate closely with both your team and business stakeholders to understand complex business problems, define work and identify key opportunities.

Our teams are diverse, with members from various backgrounds and nationalities. Together, we work to create solutions that not only meet the business goals of Springer Nature but also provide tangible value to our users.

Strengthen team ceremonies conducted regularly, adding value to the delivery process.

Have an understanding of the team’s context in the broader programme and business.

Have developed relationships with team members and core stakeholders.

Be familiar with the technology stack and data landscape

Can co-plan, organise and lead group sessions that generate ideas and resolve problems.

Can unearth the root cause(s) of pain points and validate business opportunities and problems.

Be an active participant of the Business Analyst communities .

Have a clear understanding of the team’s priorities and be able to communicate this to stakeholders.

Build relationships with key providers and dependent teams.

Be able to monitor , track and communicate progress, risks and issues to stakeholders.

Be able to prioritise competing demands and obtain buy-in from stakeholders.

Map, analyse and validate information flows and user journeys to and from the product/service digital estate.

Gauge the complexity or scope of a piece of work, collaboratively breaking it into smaller pieces as appropriate .

Contribute to blameless post-mortems.

Set context with your team to ensure any solutions co-defined provide business value whilst solving customer problems

Onboard new members to the team

Co-define the complexity or scope of a piece of work, breaking it into smaller pieces when appropriate .

Ensure scoped work aligns with programme and company vision

Contribute to the design of the system architecture.

Understand our customers’ needs, both internal and external, and how your work affects their experience.

Give and receive constructive feedback within your team.

Organise and run sessions with your discipline peers within the Business Analyst community.

Actively work alongside your team to define the vision and strategy of your product or service in terms of business and customer outcomes.

Define KPIs to measure product/service performance in terms of business and customer outcomes.

Have a thorough understanding of the potential opportunities and limitations of your product/service offering

Instil a data-driven approach to current and future product/service development.

You are able to quickly gain context of your product and user space and how it fits into the bigger picture of the programme landscape.

You are proactive, self driven , make yourself useful, pull information and don't wait to be asked, seek advice when unsure .

You like working in a collaborative team where there is collective responsibility for the product.

You can demonstrate experience in working successfully with teams to deliver software in an agile manner.

You can demonstrate your experience in facilitating groups to achieve defined goals and outcomes using various facilitation tools and techniques.

You will have excellent communication skills and articulate concepts and ideas from technical and functional business perspectives effectively .

You have proven experience in managing and resolving conflict with stakeholders.

You can use available data to inform decisions, and build better products.

You will have a strong focus on high-quality customer experience and sustainable solutions.

You proactively identify pain points and openly address any form of gaps.

You can demonstrate the outstanding analytical ability to solve complex problems.

Have experience working in a dynamic and collaborative environment.

You use your drive, creativity and initiative to move the team forward.

You have experience in driving continuous improvement and innovation across teams .

You are intellectually curious and motivated - constantly looking for more context.

At Springer Nature, our mission is to be part of progress – and that begins with inclusion: of people, perspectives, and ideas. We believe that diverse perspectives drive progress, and we are committed to creating an environment where people and ideas can flourish. If you have any access needs related to disability, neurodivergence or a chronic condition , please contact us so we can make all necessary accommodation. Find out more about our DEI work here https://group.springernature.com/gp/group/taking-responsibility/diversity-equity-inclusion

For more information about career opportunities in Springer Nature please visit https://springernature.wd3.myworkdayjobs.com/SpringerNatureCareers/

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