Senior Backend Engineer (Remote)

Design, build, maintain, and operate backend services supporting our WebRTC and Voice SDK products.

Take ownership of backend systems including Voice SDK proxy services, authentication and token services, push notification services, RTC DNS, and diagnostic logging.

Improve the reliability, scalability, and maintainability of customer-facing backend services.

Improve connection setup, authentication flows, routing, and service behavior across real-time communication workloads.

Build and improve observability through logs, metrics, dashboards, alerts, and other operational tooling.

Improve visibility into push notification delivery and help make integrations with services such as APNs and FCM easier to monitor and troubleshoot.

Diagnose production issues across backend services, networking layers, and client connectivity.

Improve deployment processes, rollout safety, and production readiness for distributed services.

Turn recurring customer and operational issues into durable engineering improvements.

Collaborate closely with mobile, JavaScript, infrastructure, and other engineering teams to improve end-to-end reliability.

Help shape the architecture and technical direction of the backend systems supporting our WebRTC products.

Strong professional experience building and operating backend systems in production.

Strong experience working with distributed systems and service-oriented architectures.

Experience with Elixir or Erlang, or strong backend engineering experience with the ability and willingness to ramp up quickly in Elixir.

Experience building or operating real-time, low-latency, or connection-oriented systems.