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We are seeking a highly experienced and results-driven Senior AWS Connect Developer with strong expertise in contact center technologies, customer service platforms, and Amazon Connect. This role requires a hands-on technical professional who can translate business requirements into scalable contact center solutions, integrate Amazon Connect with CRM and enterprise applications, and support production environments. The ideal candidate brings strong AWS knowledge, troubleshooting skills, stakeholder management, and experience collaborating with onshore and offshore teams, preferably within the healthcare domain. This role is strictly involved in the development of the product and does not involve access to Protected Health Information (PHI) & Personally Identifiable Information (PII) or any secured/confidential client data. The work is limited to application development and does not include handling or processing of sensitive health information.
Bangalore, KA, IN, 560100
We are seeking a highly experienced and results-driven Senior AWS Connect Developer with strong expertise in contact center technologies, customer service platforms, and Amazon Connect. This role requires a hands-on technical professional who can translate business requirements into scalable contact center solutions, integrate Amazon Connect with CRM and enterprise applications, and support production environments. The ideal candidate brings strong AWS knowledge, troubleshooting skills, stakeholder management, and experience collaborating with onshore and offshore teams, preferably within the healthcare domain. This role is strictly involved in the development of the product and does not involve access to Protected Health Information (PHI) & Personally Identifiable Information (PII) or any secured/confidential client data. The work is limited to application development and does not include handling or processing of sensitive health information.
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We are looking for a candidate who brings a strong combination of contact center expertise, AWS technical skills, problem-solving ability, and leadership:
• 10+ years of experience in contact center technologies or customer service platforms
• 2-3+ years of hands-on experience with Amazon Connect
• Good understanding of call routing, IVR, queues, and omnichannel interactions across voice, chat, email, and SMS
• Experience integrating Amazon Connect with CRM and other enterprise applications
• Ability to analyze business requirements and translate them into technical solutions
• Healthcare domain knowledge is preferred
• Amazon Connect and/or AWS Cloud certifications are preferred
Remote working environment
Shift time -2pm - 11PM IST
Digitally enabled solutions for health and human services.
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Senior · 10+ years experience
Remote
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