Senior Associate – System & Application Admin
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Key skills for this role
About the Role
Al Etihad Payments is hiring a Senior Associate for System & Application Admin to manage M365 E5, Azure Cloud, and Proxmox Hypervisor environments. Candidates need 5+ years of IT experience, a Bachelor's degree, and strong skills in Microsoft 365, Azure, and Proxmox administration.
Key Skills for This Role
Responsibilities
- Administer and manage all components of the M365 E5 suite
- Manage Azure Cloud resources, including VMs, VNETs, storage accounts, Azure AD, Azure Monitor, and Azure Backup
- Install, configure, maintain, and troubleshoot Proxmox Hypervisor instances and virtual machines
- Perform user account management, access control, and group policy administration across M365 and Azure AD
- Monitor system performance, conduct routine health checks, and ensure proactive patching and updates
- Implement and manage backup and disaster recovery strategies
- Diagnose and resolve system and application issues, providing technical support to end users
- Develop and maintain comprehensive documentation for system configurations, operational procedures, and troubleshooting guides
- Collaborate with other IT teams to ensure seamless integration and support
- Participate in security audits and implement remediation actions
Requirements
- Bachelor's degree in computer science, Information Technology, or a related field
- Microsoft Certified professional (e.g., Azure Administrator Associate, M365 Administrator Expert) is highly preferred
- A minimum of 5 years of progressive experience in system administration, application support, or a similar IT role
- In depth administration experience with Exchange Online, SharePoint Online, Microsoft Teams, and Intune
- Proficiency with Microsoft Defender suite
- Strong understanding of Azure AD for identity and access management
- Hands on experience managing Azure VMs, VNETs, storage accounts, and other core Azure services
- Experience with Proxmox Hypervisor
- Strong administration skills for Windows Server OSs (e.g., AD, DNS, DHCP)
Full Job Posting
Get to Know Us
- Al Etihad Payments is the UAE’s designated retail payments entity, dedicated to developing and operating world class infrastructure, standards, and solutions for the UAE Economy.
- Al Etihad Payments is a subsidiary of the Central Bank of the UAE, strongly supported by the UAE Government.
Our Culture
- We are a collaborative, diverse and passionate group of individuals that works as one team.
About the Role
- The Senior Associate – System & Application Admin is responsible for the administration, maintenance, and support of the organization's core system and application infrastructure.
- This includes managing M365 E5 components, Azure Cloud resources, and the Proxmox Hypervisor environment.
What You’ll Do
- Administer and manage all components of the M365 E5 suite, including Exchange Online, SharePoint Online, Microsoft Teams, Intune, Defender for Endpoint/Identity/Cloud Apps, and Azure AD.
- Manage Azure Cloud resources, including VMs, VNETs, storage accounts, Azure AD, Azure Monitor, and Azure Backup.
- Install, configure, maintain, and troubleshoot Proxmox Hypervisor instances and virtual machines (VMs).
- Perform user account management, access control, and group policy administration across M365 and Azure AD.
- Monitor system performance, conduct routine health checks, and ensure proactive patching and updates for all managed systems.
- Implement and manage backup and disaster recovery strategies for critical systems and data.
- Diagnose and resolve system and application issues, providing technical support to end users and escalating complex problems as necessary.
- Develop and maintain comprehensive documentation for system configurations, operational procedures, and troubleshooting guides.
- Collaborate with other IT teams to ensure seamless integration and support of systems and applications.
- Participate in security audits and implement remediation actions to address identified vulnerabilities.
Minimum Qualifications
- Bachelor's degree in computer science, Information Technology, or a related field.
- Microsoft Certified professional (e.g., Azure Administrator Associate, M365 Administrator Expert) is highly preferred.
- A minimum of 5 years of progressive experience in system administration, application support, or a similar IT role.
Skills
- In depth administration experience with Exchange Online, SharePoint Online, Microsoft Teams, and Intune.
- Proficiency with Microsoft Defender suite (Defender for Endpoint, Defender for Identity, Defender for Cloud Apps).
- Strong understanding of Azure AD for identity and access management.
- Hands on experience managing Azure VMs, VNETs, storage accounts, and other core Azure services.
- Familiarity with Azure AD integration and management.
- Experience with Azure Monitor and Azure Backup.
- Experience with Proxmox Hypervisor (installation, configuration, VM management, storage management, networking).
- Strong administration skills for Windows Server OSs (e.g., AD, DNS, DHCP).
- Familiarity with Linux OSs and command line interface is a significant plus.
- Fundamental understanding of TCP/IP, DNS, and DHCP.
- Basic scripting skills (e.g., PowerShell) for automation of routine tasks.
Technical Competence
- Cloud Computing & Infrastructure Management: Proficient
- IT Service Management (ITSM): Basic
- Database Management: Basic
- Business Continuity & Disaster Recovery (BC/DR): Basic
- Quality Assurance & Testing: Proficient
What you can expect from us
- Modern work environment with level of flexibility.
- Dynamic and motivated team of colleagues working towards
- Competitive compensation package, including annual bonus and additional benefits like child educational allowance and annual flight tickets (where eligible);
- Comprehensive health insurance coverage.
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