Senior Associate, Project Manager - CFI&I Strategic Events & Convenings

The ideal candidate will bring a background in project management, Customer Experience (CX), and/or large-scale event planning, alongside the unique ability to build consensus quickly and actively shape and influence intent and strategy across highly matrixed teams.

In this role, you’ll be expected to demonstrate proficiency in these primary responsibilities:

Lead full-lifecycle planning, intent design, logistics, site selection, venue management, and execution of CFI&I's strategic events, summit convenings, and executive roundtables.

Oversee detailed event budgets, cost forecasting, vendor contract negotiations (AV, catering, venues, production agencies), and procurement processes to maximize ROI and operational efficiency.

Oversee live on-site execution and partnership with vendors.

Shape and influence event intent and strategy by translating complex enterprise and local team goals into actionable, premium event concepts.

Build consensus quickly across a matrixed environment, partnering closely with CF and CI&I leaders, internal corporate teams, senior executives, vendors, and external partners.

Deliver a best-in-class customer experience by integrating hospitality best practices, seamless guest journeys, and premium touchpoints into every convening when appropriate.

Create repeatable frameworks, templates, and playbooks to scale and mature the centralized events management function.

Provide real-time strategic counsel and status updates to stakeholders and senior leaders to navigate evolving business needs.

Orchestrate cross-functional collaboration between Community Finance, Community Impact & Investment, GPAG, GEC, LOBs, and external partners.

Measure and report on event impact by tracking KPIs and producing high-quality, executive-ready decks and briefings.

Work seamlessly as part of a collaborative team, proactively rolling up your sleeves to solve complex problems and automate workflows.

We want you if you are:

Impact-Driven.

You dream big.

You desire to make the world a better place, and you get energy from working with others with similar passions to accomplish big, bold goals.

Mission-Forward.

Passion for community development, affordable housing, and social impact within commercial finance.

Wired for Collaboration and Connection.

You thrive in a matrixed organization because you know that together we can do better.

You’re obsessed with building and cultivating relationships.

You have a proven track record of building solutions co-delivered across teams

Customer Focused.

You care about doing what’s best for the community and for Capital One associates.

You don’t shy away from hard conversations or nuanced decision making because you know the best outcomes often go hand in hand with tough decisions.

For the sake of the associate experience, you are comfortable holding your partners and your own team accountable for results.

Process Oriented.

You loathe inefficient processes and look for ways to streamline and document everything you touch.

You enjoy creating new processes when it is needed.

Enablement is your middle name.

You are passionate about building tools that enable others, because you get energized by seeing those around you enabled to do their best work.

Do-er.

You’re biased toward action, you try things and sometimes you fail.

You can get around your own roadblocks and you remove obstacles for your team to stay focused on enterprise goals.