Senior Associate - Loyalty Operations

Role Summary

What You'll Be Doing

• Review approved campaign briefs, confirm required inputs and configure campaigns accurately in the Loyalty Management System.
• Test campaign eligibility, earn logic, rewards, limits, dates and member journeys, document results and obtain launch approval.
• Translate business requirements into configuration instructions for vendors or platform partners and track execution dependencies.
• Monitor live campaigns and loyalty transactions and flag incorrect rewards, missing points, eligibility issues and other discrepancies.
• Manage escalated member cases involving account access, profiles, enrolment, points, tiers and redemptions.
• Maintain root-cause and action logs and recommend process, control or system improvements to reduce repeat issues.
• Support UAT and end-to-end validation for new features, integrations, loyalty rules and system changes.
• Support sponsor and earn or redemption partner onboarding and validate configurations before activation.
• Process approved brand and store activations or deactivations and maintain current activation records across relevant markets.
• Prepare operational reports covering member activity, redemptions, campaigns, ticket resolution and customer care performance.