Senior Application Support Engineer

The Zeller Product Engineering team owns the software, infrastructure and customer experience that enables more than 85,000 Australian businesses to accept payments and access the financial services they need to run their businesses.

As a Senior Application Support Engineer you will be a leading member of the team that shapes and owns Zeller’s commitment to excellent and highly available service delivery.

The Zeller Product Engineering team owns the software, infrastructure and customer experience that enables more than 85,000 Australian businesses to accept payments and access the financial services they need to run their businesses.

As a Senior Application Support Engineer you will be a leading member of the team that shapes and owns Zeller’s commitment to excellent and highly available service delivery.

• Be a primary point of contact for escalated product issues from Zeller’s account management and customer success teams.
• Be a senior member of a small team, but is still principally involved in hands-on service delivery.
• Own and orchestrate the triage, investigation and resolution of complex technical issues driving the pace of resolution and communicating well-thought out and reliable direction.
• Deliver projects that improve the service delivery of Zeller’s Application Support team
• Work closely with Development, QA and Product Teams to find short and long-term solutions to issues that affect customer experience.
• Be an expert in the products and workflows you support and promote and share that knowledge to our partner teams.
• Using your technical expertise, participate in application monitoring using logs, data stores, internal tools and dashboards.
• Be a part of our incident response team, responding to alerts and bearing some on-call responsibilities.
• Zeller is a product driven startup with a deep care for the quality of service we provide.

in software companies with a customer facing product is highly valued.

• You have the ability to manage multiple, competing tasks & priorities with ease in a fast-moving environment while maintaining a high level of attention to detail.