Senior Application Support Engineer
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
UnfoldHR is seeking a Senior Support Engineer for a leading financial services organization in Abu Dhabi to manage mission-critical banking applications. The role requires strong expertise in production support, incident management, and NPSS platforms.
Key Skills for This Role
Responsibilities
- Provide L2/L3 production support for banking applications built on .NET Core and Angular
- Monitor and ensure high availability, performance, and reliability of critical systems
- Investigate and resolve production incidents, including application errors, performance bottlenecks, and integration failures
- Support microservices based architecture, including troubleshooting Kafka message flows and distributed systems
- Perform root cause analysis (RCA) and implement preventive measures to avoid recurrence
- Analyze logs, traces, and metrics using Azure Monitor and Application Insights
Requirements
- Hands on experience working on NPSS (National Payment Systems Strategy) platforms/applications
- Strong expertise in .NET Core technology stack
- Experience with L2/L3 production support for banking applications
- Experience with microservices architecture, including Kafka message flows and distributed systems
- Proficiency in Azure Monitor, Log Analytics, and Application Insights
- Strong SQL skills for data analysis, troubleshooting, and performance tuning
Full Job Posting
Job Overview
- Our client, a leading financial services organization in Abu Dhabi, is seeking a Senior Support Engineer – Application Support to manage and support mission critical banking applications.
Mandatory Requirement
- Candidates must have hands on experience working on NPSS (National Payment Systems Strategy) platforms/applications
- Strong expertise in .NET Core technology stack
Key Responsibilities
- Provide L2/L3 production support for banking applications built on .NET Core and Angular
- NPSS implementation in the UAE banking ecosystem
- Monitor and ensure high availability, performance, and reliability of critical systems
- Investigate and resolve production incidents, including application errors, performance bottlenecks, and integration failures
- Support microservices based architecture, including troubleshooting Kafka message flows and distributed systems
- Perform root cause analysis (RCA) and implement preventive measures to avoid recurrence
- Analyze logs, traces, and metrics using Azure Monitor and Application Insights
- Work closely with development, architecture, and DevOps teams to deploy fixes and enhancements
- Ensure adherence to banking security, compliance, and audit requirements
- Communicate effectively with business stakeholders during incidents and provide timely updates
- Participate in on call support rotations, if required
Required Skills & Technical Expertise
- Strong hands on experience in .NET Core 6 and Entity Framework
- Experience in troubleshooting REST APIs and backend services
- Working knowledge of Angular 8+
- Expertise in Azure MS SQL Managed Instance
- Strong SQL skills for data analysis, troubleshooting, and performance tuning
- Experience with microservices architecture, including CQRS and choreography patterns
- Understanding of distributed systems in a high availability environment
- Hands on experience with Kafka and Red Hat AMQ
- Proficiency in Azure Monitor, Log Analytics, and Application Insights
- Experience with Redis and Cosmos DB
- Familiarity with NUnit
- Experience using Postman and cURL for API testing
Preferred Experience
- Prior experience supporting core banking, payments, or financial systems NPSS Product or IPP Instant payment platform
- Exposure to regulatory and compliance environments within banking or financial services
- Experience handling high volume, transaction based systems
Soft Skills
- Strong analytical and problem solving skills under pressure
- Excellent communication and stakeholder management skills
- Ability to work in a 24/7 support environment
- High level of ownership, accountability, and attention to detail
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at UnfoldHR
Registered Nurse (Home Healthcare)
Doha, QAT
We are seeking a compassionate Registered Nurse to provide one-to-one clinical care for patients in their homes in Doha, Qatar. The role involves comprehensive nursing care, medication administration, patient assessment,
Registered Nurse
Doha, QAT
UnfoldHR seeks compassionate Registered Nurses to provide one-to-one clinical care for patients in their homes in Doha, Qatar. The role involves comprehensive nursing care, medication administration, and patient educatio
Fertilizer Trader
Dubai, UAE
We are seeking an experienced Fertilizer Trader to join our Dubai trading team. The role involves originating, sourcing, marketing, and executing international trading transactions across fertilizer and mineral commoditi
Thermodynamics Engineer
Abu Dhabi Emirate, UAE
UnfoldHR is hiring a Thermodynamics Engineer for a client to lead design and optimization of advanced cooling and dehumidification systems for Atmospheric Water Generation (AWG) technologies. The role requires 7-10 years
Thermodynamics Engineer – Advanced Cooling & AWG Systems
Abu Dhabi, UAE
We are seeking an experienced Thermodynamics Engineer to lead the design and optimization of advanced cooling and dehumidification systems for atmospheric water generation (AWG) technologies. The role requires 7-10 years
Fertilizer Trader
Dubai, UAE
A Dubai-based trading firm is seeking an experienced Fertilizer Trader to originate, source, and execute international trading transactions in fertilizer, petrochemical, and mineral commodities. The role requires a deep
Thermodynamics Engineer – Advanced Cooling & AWG Systems
Abu Dhabi, UAE
UnfoldHR is seeking an experienced Thermodynamics Engineer to lead the design and optimization of advanced cooling and dehumidification systems for atmospheric water generation (AWG) technologies. The role requires exper
Technical Sales Manager
Abu Dhabi Emirate, UAE
UnfoldHR seeks a Technical Sales Manager to lead sales of atmospheric water generation (AWG) systems to large-scale organizations in the UAE, including government entities and major corporates. The role involves full sal
Registered Nurse (Home Healthcare)
Doha, QAT
Registered Nurse
Doha, QAT
Fertilizer Trader
Dubai, UAE
Thermodynamics Engineer
Abu Dhabi Emirate, UAE
Thermodynamics Engineer – Advanced Cooling & AWG Systems
Abu Dhabi, UAE
Fertilizer Trader
Dubai, UAE
Thermodynamics Engineer – Advanced Cooling & AWG Systems
Abu Dhabi, UAE
Technical Sales Manager
Abu Dhabi Emirate, UAE