Senior Application Support Analyst

Qualifications

• Minimum 5+ years of experience in Application Support role.
• Provides excellent customer service and communicates effectively with technical and non-technical audiences.
• Demonstrates scheduling flexibility and the ability to support stakeholders across global time zones, including coordination with US, UK, and India-based teams.
• Possesses strong organizational skills, attention to detail, and the ability to manage competing priorities in a production support environment.
• Collaborates effectively with technical teams, business stakeholders, product owners, and support resources at all levels.
• Works effectively in a team environment and provides practical guidance to associate and base-level representatives without formal supervisory authority.
• Is self-motivated, able to work independently, and takes initiative to resolve issues, improve documentation, and strengthen support practices.
• Applies sound judgment when assessing issue severity, determining next steps, and escalating complex or high-impact support matters.
• Possesses excellent written and verbal communication skills.
• Has strong proficiency in application support operations gained through relevant IT support training and hands-on work experience.
• At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page .
• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact
• At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.
• Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)