Senior API Integration Engineer

Tasks

Responsibilities

• Design and implement API-based integrations between Enterprise Bot’s platform and enterprise systems.
• Develop and maintain integrations using REST APIs, webhooks, and event-driven workflows.
• Work closely with internal product and engineering teams to understand system capabilities and integration requirements.
• Collaborate with client technical teams to translate business and system requirements into technical integration solutions.
• Integrate with CRM systems, contact center platforms, ITSM tools, and other enterprise applications.
• Troubleshoot and resolve integration issues across APIs, services, and distributed systems.
• Document integration workflows, technical specifications, and implementation guidelines.
• Track and communicate the status of technical deliverables throughout the project lifecycle.
• Contribute to improving integration frameworks, best practices, and technical standards.

Requirements

• 6+ years of experience in API integrations, backend development, or system integration projects.
• Bachelor’s degree in Computer Science, Information Systems, or a related field.