Senior Analyst - Service Support Management

Introduction Welcome to Gallagher in India — where expertise, technology, and purpose come together.

Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services.

More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work.

We drive efficiency, compliance, and innovation so our teams can focus on serving clients.

If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Senior Analyst - Service Support Management plays a crucial role in – Managing customer support operations, Ensuring high-quality service delivery, and Promoting customer satisfaction They combine technical expertise, leadership skills, and a customer-centric approach to drive excellence in service support within an organization. How you'll make an impact Responsibilities: Act as the primary point of contact for the branch, providing comprehensive support Responsible for end to end support of the policy lifecycle services Participate in renewal review meetings alongside Producer, CSM and sales team Support a team of 5-7 Client Service Managers at the branch Take Proactive measures to initiate pre and post-renewal activities promptly Monitor and follow up on triggered activities, ensuring their accuracy and timely completion Handle queries effectively, aiming to minimize re-work at service center Collaborates with branch to identify time consuming activities that can be offshored to service center Foster and maintain a positive relationship with branch staff to enhance the overall customer experience About you Qualifications: Education: Bachelor's/Master's Degree Licenses/Certificates: Insurance certification will be the additional advantage Work Experience: 1. Graduate with 3-5 years of experience in an Insurance domain 2. Insurance certification – good to have 3. Transition/onboarding of service - good to have 4. SPOC - Single Point of Contact role for operations - good to have 5. Onshore travel experience – good to have 6. Valid U.S. Visa – good to have Desired Skills and Competencies: Excellent Written and Oral communication skills Interpersonal skills Proactive Ownership and Accountability Insurance domain knowledge Logical thinking and decision making Additional Information At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page. Competitive compensation Comprehensive benefits programs designed to support your well-being Career development opportunities and ongoing learning A collaborative, people-first culture with accessible leadership The opportunity to do meaningful work with global reach and local impact At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)