Senior Analyst - Service Support Management

Managing customer support operations.

Ensuring high-quality service delivery

Promoting customer satisfaction

They combine technical expertise , leadership skills, and a customer-centric approach to drive excellence in service support within an organization.

Additionally, you will be responsible for fostering a culture of collaboration, continuous improvement, and customer focus within the shared services team. You will be interacting with the team who are present Onshore (branches). Exposure to Transition/onboarding of service, Onshore travel experience and Insurance certification is a definite plus.

Act as the primary point of contact for the branch, providing comprehensive support

Responsible for end-to- end support of the policy lifecycle services

Participate in renewal review meetings alongside Producer, CSM and sales team

Support a team of 5-7 Client Service Managers at the branch

Take Proactive measures to initiate pre- and post-renewal activities promptly

Monitor and follow up on triggered activities, ensuring their accuracy and timely completion

Handle queries effectively, aiming to minimize re-work at service center

Collaborates with branch to identify time consuming activities that can be offshored to service center

Foster and maintain a positive relationship with branch staff to enhance the overall customer experience

Qualifications:

Minimum Required Degre: Bachelor’s degree

Certificate(s)/Special Training: Property and Casualty Insurance Certification (good to have)

Experience:

3-5 years of experience in an insurance domain/BFSI

Transition/onboarding of service

Onshore travel experience (good to have)

Insurance certifications (good to have)

Knowledge, Skills and Ability:

Excellent Written and Oral communication skills

Very good Interpersonal skills

Proactive

Ownership and Accountability

Logical thinking and decision making

Flexible to work in Night Shift (US Coverage) – 8pm IST to 5am IST

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page .

Competitive compensation

Comprehensive benefits programs designed to support your well-being

Career development opportunities and ongoing learning

A collaborative, people-first culture with accessible leadership

The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)