Senior Analyst - AHS Technology Operations Centre

Duties

• Serve as the key contact for Autonomous Haulage System incidents reported by operational teams or identified through system alerts and monitoring platforms. Assess, triage, troubleshoot and document incidents in ServiceNow, with a focus on safe and effective resolution at first contact
• Provide advanced operational support and technical investigation across the offboard Autonomous Haulage System environment, including applications, servers, system integrations, interfaces and network connectivity
• Proactively monitor system dashboards, logs, alerts, infrastructure health indicators and performance data to identify faults, emerging trends and potential service degradation, and determine the appropriate recovery or escalation pathway
• Coordinate and lead the technical response to Technology Major Incidents, ensuring timely engagement of relevant Technology teams, engineering resources and vendors, while providing clear and consistent updates to operational and Technology stakeholders
• Mentor and provide technical guidance to Technology Operations Centre Analysts, supporting capability development and consistent operational support practices
• Identify recurring incidents and service improvement opportunities and contribute to the knowledge base by documenting resolutions and developing troubleshooting guides and standard operating procedures

Skills and Experience

• Demonstrated experience providing application support for Autonomous Haulage Systems, covering the offboard application, server and integration environment, on platforms such as Caterpillar MineStar Command, Komatsu FrontRunner AHS or comparable systems
• Experience monitoring and diagnosing Autonomous Haulage System performance using dashboards, alerts, system logs and infrastructure health data
• Advanced troubleshooting skills, with the ability to isolate faults across application, server, integration and network layers
• Experience assessing, triaging and resolving incidents in a safety- and production-critical 24x7 operating environment
• Experience coordinating complex incident responses involving operational teams, internal Technology teams and vendors
• Experience using an information technology service management platform, such as ServiceNow, to record, manage, escalate and document incidents

About Hancock Iron Ore

West Perth Headquarters

Equal Opportunity

Application Information

• To be eligible to apply for this role you must be legally permitted to work permanently in Australia.
• This advertisement will close no later than the Posting End Date specified. We may close the advertisement early should suitable candidate/s be identified, so encourage prompt applications.
• Recruitment Agency submissions will not be considered.
• Please note that recruitment agencies are not invited to submit candidates for this position.