Senior Admissions Officer
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Key skills for this role
About the Role
GUS Germany GmbH seeks a Senior Admissions Officer to assess applications, manage CRM, and support agent networks in Dubai. The role requires experience in higher education admissions or administration, strong organizational skills, and proficiency in Microsoft Office.
Key Skills for This Role
Responsibilities
- Assess all applications efficiently and accurately in line with the UE Admissions policies
- Develop and maintain the CRM system to ensure accurate, up to date, information is accessible to those that require it
- Act as the first point of contact for our agent network answering their queries in the given service level agreement
- Reproduce and prepare clearly defined documents typically using standard formats or templates (e.g. enrolment letters, study contract, payment plans etc.)
- Receive and respond to enquiries from/to agents and applicants, seeking support from Senior Agent Advisors or Team Leader Business Development Executive/Manager when needed
- Use and understand CRM systems relevant to area of work to enable manipulation of information and initial investigation of customer queries/problems
- Explain in detail, entry requirements and hold knowledge of qualifications and their comparability and acceptability
- Preparation of materials to assist in the effective organisation business activities; e.g. enrolment letters and study contract
- Arrange allocated tasks within daily routine to ensure work is completed to time and appropriate standard
- Plan and prioritise own work activities, responding to departmental requirements, in addition to own responsibilities to ensure that SLA’s are met
- Develop a network of contacts throughout own area, identifying who key individuals are, to support own work activities
- Communicate and build strong working relationships with our agent network to support own work activities
Requirements
- Good standard of education evidenced by A levels or equivalent
- Considerable work experience within a higher education background or in an administrative role
- Strong organisational skills with the ability to work quickly and accurately under pressure
- Able to work both independently and within a team environment
- Knowledge and experience with Microsoft Office – e.g. emails, Word, PowerPoint and Excel
- Demonstrate enthusiasm and passion for delivering excellent service across a variety of business functions
- Advanced office administration skills with attention to detail and accuracy
- Previous work experience within a customer service/administrative role
Full Job Posting
Key Activities and Responsibilities
- Assess all applications efficiently and accurately in line with the UE Admissions policies.
- Develop and maintain the CRM system to ensure accurate, up to date, information is accessible to those that require it.
- Act as the first point of contact for our agent network answering their queries in the given service level agreement.
- Analysis and Reporting: Reproduce and prepare clearly defined documents typically using standard formats or templates (e.g. enrolment letters, study contract, payment plans etc.).
- Customer/Service Support: Receive and respond to enquiries from/to agents and applicants, seeking support from Senior Agent Advisors or Team Leader Business Development Executive/Manager when needed.
- Use and understand CRM systems relevant to area of work to enable manipulation of information and initial investigation of customer queries/problems.
- Explain in detail, entry requirements and hold knowledge of qualifications and their comparability and acceptability.
- Planning and Organising: Preparation of materials to assist in the effective organisation business activities; e.g. enrolment letters and study contract.
- Arrange allocated tasks within daily routine to ensure work is completed to time and appropriate standard.
- Plan and prioritise own work activities, responding to departmental requirements, in addition to own responsibilities to ensure that SLA’s are met.
- Liaison: Develop a network of contacts throughout own area, identifying who key individuals are, to support own work activities.
- Communicate and build strong working relationships with our agent network to support own work activities.
Your profile
- Good standard of education evidenced by A levels or equivalent.
- Considerable work experience within a higher education background or in an administrative role.
- Higher Education Qualifications is desirable.
- Strong organisational skills with the ability to work quickly and accurately under pressure, and to cope with competing priorities to work to deadlines.
- Able to work both independently and within a team environment.
- Knowledge and experience with Microsoft office – e.g. emails, Word, PowerPoint and excel.
- Demonstrate enthusiasm and passion for delivering excellent service across a variety of business functions; both in a written and verbal capacity (e.g. agents and applicants).
- Advanced office administration skills with attention to detail and accuracy.
- Knowledge/Experience Previous work experience within a customer service/administrative role.
- Previous experience in Higher Education is preferred.
Why us?
- Opportunity to work with a great team in a dynamic and international environment.
- Preventive and aftercare health care options.
- 30 days of vacation.
- Various online language courses and opportunities to participate in online collaboration courses.
- Numerous campus events from the fields of art, culture, business and science.
- Opportunity to develop and implement new ideas and concept.
About us
- The University of Europe for Applied Sciences (UE) is a vibrant and dynamic institution dedicated to providing top quality education to students from all around the world.
- Our programmes are delivered in English and/or German language, and with more than 100 nationalities represented on campus, we are proud to have one of the most diverse student bodies in Europe.
- Our campus locations in Berlin, Potsdam, Hamburg, Iserlohn, and Dubai (UAE) provide a truly international experience for our students and staff alike.
- At UE, we are more than just a university – we are a family and we believe our employees are our most valuable asset.
- As part of the Global University Systems (GUS) network, we offer a wide range of professional development opportunities, including bachelor's and master's degree programs, language courses, and executive education.
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