Senior Account Manager

Role overview

Key responsibilities

• Drive sales activities and formulate strategic direction for account growth.
• Develop, maintain and execute business plans and account development plans.
• Build trusted-advisor relationships with clients and identify opportunities from their business needs.
• Build the sales pipeline with Marketing, convert qualified leads and maintain accurate sales forecasts.
• Lead virtual teams across business development, solution design, commercial, bid and pricing functions.
• Manage customer requests, service delivery, commercial visibility and issue resolution.
• Obtain required business approvals and support cash collection by resolving commercial issues.
• Ensure compliance across internal and external business activities.

Experience and qualifications

• At least 7 years of sales experience is required.
• Experience with senior executive and senior manager client relationships is required.
• Experience achieving portfolio revenue growth and meeting or exceeding sales targets is required.
• Experience with large and complex deals, financial structuring, negotiation and closing is required.
• Successful business development and pipeline management experience in a large-turnover environment is required.
• Experience facilitating account development plans and positive customer service experience are required.
• Air transport or IT sector experience is preferred.
• Telecommunications or airport IT systems provider experience is advantageous.
• Two or more years of airline or air transport experience is preferred.
• Academic qualifications or equivalent business professional experience are accepted.

Preferred certifications

• Cisco Certified Network Associate (CCNA) is preferred.
• Cisco Certified Network Professional (CCNP) is preferred.

Workplace flexibility

• Employees may work from home up to two days per week depending on team needs.
• Employees may work from any location in the world for up to 30 days per year.

Benefits and development

• SITA offers flexible work options, employee wellbeing support and competitive benefits based on local market and employment status.
• Professional development includes learning platforms and programs aligned with development plans and business priorities.
• SITA states that it supports an inclusive and diverse working environment.