Senior Account Manager - Enterprise
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Key skills for this role
Role Overview
Manage a portfolio of enterprise clients across cloud, cybersecurity, data, and digital solutions.
Drive long-term relationships, customer satisfaction, account expansion, and revenue growth through account management and consultative business development.
Key Skills for This Role
Full Job Posting
Role Overview
Manage a portfolio of enterprise clients across cloud, cybersecurity, data, and digital solutions.
Drive long-term relationships, customer satisfaction, account expansion, and revenue growth through account management and consultative business development.
Account Management
- Serve as the primary contact for enterprise accounts and understand their strategic technology goals.
- Coordinate with internal teams to ensure smooth service delivery.
- Conduct business reviews, assess technology usage, identify needs, and recommend solutions.
- Manage contract renewals and proactively protect customer retention.
- Identify opportunities to expand client use of available solutions.
ICT and Digital Solutions
- Act as a trusted advisor on clients’ broader ICT needs.
- Tailor digital solutions to client business requirements and strategic objectives.
- Collaborate with specialist teams to provide integrated ICT and digital solutions.
Business Development
- Identify new business opportunities within existing accounts and introduce relevant solutions.
- Develop portfolio expansion strategies in the ICT and digital solutions market.
- Attend industry events and conferences to build relationships and generate leads.
- Create and present proposals using a value-based approach.
Collaboration
- Partner with product, technical, and service delivery teams.
- Engage C-level, IT, and operational stakeholders to align technical and business needs.
- Manage client issues and maintain high levels of customer satisfaction.
Requirements
- At least 8 years of account management experience in ICT, cloud services, or technology industries.
- Broad understanding of cloud, cybersecurity, data management, and digital transformation.
- Experience managing complex accounts, upselling, cross-selling, and revenue growth.
- Ability to recommend solutions with strategic business value.
- Strong presentation, negotiation, relationship management, and stakeholder communication skills.
- Bachelor’s degree in Computer Science, Information Technology, Business, or a related field.
- Familiarity with CRM tools such as Salesforce.
Culture and Conduct
The company emphasizes collaboration, innovation, integrity, customer-centricity, and ethical conduct.
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