Senior Account Manager

3–5+ years in a customer facing account management, solutions engineering, sales engineering, or technical/customer support

Prior sales experience a major plus

Strong ability to communicate business value, strategic roadmaps, and ROI to C-suite and VP-level customer stakeholders.

Critically think about a book of business and how to strategize the growth with a custom centric approach

“Just do it” attitude. Natural ability to be agile and where multiple hands to support the various customer needs that come up and chase the resolution down internally

Ability to make decisions and have a bias for action

Proven experience managing commercial discussions, navigating procurement processes, and handling renewal negotiations.

Ability to read logs, debug configurations, and independently troubleshoot technical issues

Experience designing and delivering technical enablement to both technical and non-technical audiences

Strong communication skills to translate between customer care, engineering, support, and business stakeholders

Familiarity with product usage, analytics tooling (e.g., Salesforce, Gainsight, Looker) is a plus

Demonstrated agility in adopting AI tools (e.g., ChatGPT, Claude, Copilot, or internal LLMs) to streamline customer communications, summarize technical logs, or automate operational tasks

You’ll join a global Revenue team of 150+ sales professionals across 24 countries. Our team works across the full Lighthouse product suite, helping hotels, chains, and hospitality groups achieve their commercial goals. It’s a collaborative, high-energy environment with real opportunities for career growth and the chance to learn from experienced leaders as we continue to expand our market share.

Flexible time off: Autonomy to manage your work-life balance.

401k matching: Up to 4%.

Health insurance: Two Blue Cross Blue Shield plans with 99% company contribution to the base plan and 75% for dependents and spouses, plus $25/month to HSA.

Vision and Dental Insurance: Dental Buy-up plan option, 50% company contributions to premiums for both employees, dependents and spouses for both.

Employee Assistance Program: 100% confidential and free.

Employer paid Short Term Disability + $50,000 Life Insurance

Parental leave: 12 weeks of company paid primary caregiver leave, 3 weeks of company paid secondary caregiver leave, $1,500 new parent bonus, and 4 week flexible return to work plan.

Wellbeing support: Subsidized ClassPass subscription.

Referral bonus: Earn rewards for bringing in new talent.

Diversity, equity, inclusion, and belonging

Thank you for considering a career with Lighthouse. We are committed to fostering a diverse and inclusive workplace that values equal opportunity for all. We welcome candidates from all backgrounds, regardless of age, gender, race, religion, sexual orientation, and disability. Our commitment to equality is part of our culture. If you require reasonable accommodation at any point during the application or interview process, please notify your recruiter.

Not ticking every box? No problem! We value diverse backgrounds and unique skill sets, and we encourage individuals from all walks of life to apply. If your experience looks a little different from what we've described, but you're passionate about what we do and are a quick learner, we'd love to hear from you!

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