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The role holder is expected to onboard and build relationships with 70-80 partner accounts in the given territory to grow the Dine-out business and service offerings and generate 80-90 lacs Gross Merchandise Value (GMV) per month.
The exact number of partners and revenue targets will be based on the India 1 and India 2 markets and specific geographies assigned.
Swiggy Dineout is building India’s largest dining out platform that processes more than 100M diners for its partner restaurants across its network for 21000 restaurants in 34 cities and growing. We are striving to augment our consumer promise of enabling unparalleled convenience by helping diners explore restaurants across all categories - from QSRs, cafes, casual dining, premium, fine dining and more and offer the widest range of offers on restaurant bills through easy payments on the app. We are on a mission to change the way India dines out. If you are a foodie and equally passionate to redefine the experience of dining out, join our team to be a part of the Swiggy ride!
Dineout is present in 34 cities across India and we have partnerships with more than 21,000 restaurant partners where users can save up to 40% on their dining bills when they pay their restaurant bills using the dine out feature on the Swiggy app.
The role holder is expected to onboard and build relationships with 70-80 partner accounts in the given territory to grow the Dine-out business and service offerings and generate 80-90 lacs Gross Merchandise Value (GMV) per month.
The exact number of partners and revenue targets will be based on the India 1 and India 2 markets and specific geographies assigned.
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Onboard new accounts by explaining the requirements to the partners and coordinating with internal stakeholders
Meet the existing partners periodically and ensure the Restaurant Display Page(RDP) content is correct and image coverage is high
Make persuasive presentations on the benefits and goodness of Dine Out plans & promotions for month-on-month growth and ensure partners invest consistently.
Execute growth forward activities such as offer alignments, marketing operations alignments, etc. to ensure go live on events and activities as planned.
Resolve issues such as 'diner denied payout' and ensure seamless transactions for customers and partners at the restaurants
Prepare the growth plans for each account being managed and gather competitor action insights.
Filter relevant data from the restaurant-facing dashboard and explain the key performance metrics to the partner
Seek necessary support or actions from the partner to ensure the right RDP view to enable conversions and grow the business.
Stay updated on the partner's investment in competition through observations at the point of sale, conversations with the partner and competition sales teams, delivery persons, etc.
Ensure partner investments are equal or higher than the competition with respect to discounts, commissions, and advertisements by highlighting relevant inferences from the dashboard and explaining the gains/benefits to the partner.
Interact with partner support (discount change, Restaurant Display page, etc.), sales operations (competition comparison data, or any ongoing festival data, etc.), and finance team ( reconciliation of payouts, queries on GST, etc, amount not credited to partner accounts, etc.).
Understand Dine Out offerings and gain clarity on growth levers.
Knowledge of basic metrics such as operating hours of restaurants, ADs revenue per order (Ads RPO), Commission Revenue per order, and its constituents such as Average Order Value (AOV)
Elements of data dashboards, such as CMS/PowerBi/Compass/Salesmate
Understanding of Conversion Funnel - Advanced Level Week Wise /Month Wise/Day Wise transactions across accounts, denial rates, supply metrics vs competition.
Indian public technology platform serving consumers with food delivery, quick-commerce groceries, dining reservations, and convenience services.
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