Product Manager I

Customers get clearer, faster, and more intuitive help in high-stress post-order moments.

Track screen and communication surfaces become more proactive, contextual, and action-oriented - Managing consumer anxiety and building consumer trust.

Product decisions balance user experience, operational feasibility, support behavior, and cost.

Complex initiatives are broken down and shipped with strong milestone discipline and cross-functional alignment.

Support-linked product journeys see measurable improvements in resolution quality, experience, and operational efficiency.

High-priority roadmap initiatives are executed with speed, quality, and clear business impact.

2-4 years of product management experience, with meaningful ownership of consumer facing products, logistics, support, or operations-heavy products.

Strong product sense and execution ability: able to take ambiguous problems, define the right approach, and drive them through to launch.

Experience working on high-scale customer-facing journeys with multiple stakeholders and operational dependencies.

Ability to make clear trade-offs across UX, business impact, technical complexity, support behavior, and cost.

Strong communication and stakeholder management skills across engineering, design, analytics, support, operations, and business teams.

Comfort working across multiple product surfaces rather than optimizing only a single screen or workflow.

Analytical thinking and familiarity with metrics, funnels, experimentation, and structured problem diagnosis.

High ownership, bias for action, and comfort operating in fast-moving environments.

Prior experience in post-order, support, chat, communication, or delivery/logistics journeys is a strong plus

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, disability status, or any other characteristic protected by the law.