Security Service Technician 2
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Convergint seeks a Security Service Technician to service and support existing customers by responding to service calls and carrying out customer support programs. Requires 3-5 years of experience servicing, integrating, and programming access control systems, and a valid driver's license.
Key Skills for This Role
Responsibilities
- Respond to routine and non routine customer service calls, scheduled maintenance calls, and emergency and after hours service calls
- Diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems
- Install projects as necessary
- Complete accurate and detailed service reports for customer and Convergint
- May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation
- Execute all service calls in accordance with Federal, State and local regulations and company health and safety policies
- Perform preventative maintenance for installed systems
- Cross train with other specialists on servicing existing customers
Requirements
- High School/GED or equivalent experience
- 3 5 years servicing, integrating, and programming access control systems
- Exceptional customer focus and ability to work under pressure
- Solid technical skills related to fire alarm systems and/or electronic security systems
- Solid programming skills and proven ability to troubleshoot problems
- Must be a self starter and work well with direct supervision
- Solid mechanical and electrical aptitude
- Valid driver's license with clean driving record
- Ability to travel locally to jobsites on a regular basis
Full Job Posting
Overview
- Convergint is looking for a full time, enthusiastic, results driven and forward thinking Security Service Technician to join our amazing culture.
- In this role, you will service and support existing customers by responding to service calls, carrying out Customer Support Programs and small projects business.
What you’ll do with “Our Training and Your Experience”
- Acts as “our customer’s best service provider” at all times.
- Respond to routine and some non routine customer service calls, scheduled maintenance calls, and emergency and after hours service calls on a timely basis; diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems; install projects as necessary.
- Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
- Identifies and resolves problems for many types of service calls including emergency and after hours calls; analyzes repair requirements and provides customer with appropriate solutions; completes necessary repairs and replacements as needed.
- Completes accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking.
- May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation.
- Executes all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures.
- Communicates with and work with the other team members consistently to improve overall operations.
- Responsible for primarily performing preventative maintenance for installed systems that are typically less complex.
- Work closely with other specialists to cross train on servicing existing customers by responding to service calls, carrying out Customer Support Programs and small projects business.
- Scope of work includes technical assistance, systems checkout of new and existing installations, troubleshooting and maintenance and repair routines associated with installed Security and the installation of small or less complex projects.
What You’ll Need
- Exceptional customer focus and ability to work under pressure.
- Solid technical skills and/or experience related to fire alarm systems, and/or electronic security systems.
- Solid programming skills and proven ability to troubleshoot problems and look for solutions.
- Must be a self starter and work well with direct supervision.
- Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
- A valid driver’s license with a clean driving record.
- Ability to travel locally to jobsites on a regular basis. Minimal overnight travel may be required.
Requirements
- Education: High School/GED or equivalent experience
- Minimum Experience: 3 5 years servicing, integrating, and programming access control systems
- Preferred Experience: Relevant field service; CCTV experience: Milestone / Genetec; Access Control experience: AMAG / Lenel / Genetec / Software House CCURE / S2; Intrusion experience: DMP / Bosch
Company Benefits
- 10 Company Holidays and Paid Time Off starting at 13 days annually
- Fun & Laughter Day Off
- Medical, Dental & Vision Plan
- Life insurance & Disability Plan
- Wellness Program
- 401K Matching Plan
- Colleague Assistance Program
- Tuition reimbursement
- Competitive salary and compensation plan
- Vehicle reimbursement plan or company vehicle
- Corporate Social Responsibility Day
- Cell phone reimbursement (if applicable)
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Convergint
BAS Technician
Calgary, CAN
Convergint is looking for a Building Automation Technician to install, program, and test building automation systems in Calgary. The role involves technical support, commissioning, and customer training, requiring 3-5 ye
BAS Technician - FIFO 14/14
Calgary, CAN
Convergint is seeking an experienced Building Automation Technician for a FIFO position in Fort McMurray. The role involves system installation, programming, BAS network infrastructure, and troubleshooting. Candidates ne
Security Service Technician - Duluth, GA
Duluth, UAE
Convergint seeks a Security Service Technician to service and support existing customers by responding to service calls and carrying out customer support programs. Requires 3-5 years of experience servicing, integrating,
ELV Technician - Dubai
Dubai, UAE
JOB SUMMARY: A typical qualifying background would include CCTV level experience and installation, repair, replacement, and maintenance of related security systems Candidate will be under general supervision of Project E
Senior Maintenance Engineer
Dubai, UAE
JOB SUMMARY: Responsible for all Security Systems operation, maintenance work execution, testing, and hand-over to Clients. Ensure that all required infra-structure needs are available/ready and this cover: Networking, C
Engineering Support
Dubai, UAE
JOB SUMMARY: Responsible for all maintenance activities related to their accounts and/or local designated team activities. Including preparation of proposals for AMC and Services plus administrating dedicated team member
ELV Technician - Abu Dhabi
Abu Dhabi, UAE
JOB SUMMARY: A typical qualifying background would include CCTV level experience and installation, repair, replacement, and maintenance of related security systems Candidate will be under general supervision of Project E
BAS Technician
Calgary, CAN
BAS Technician - FIFO 14/14
Calgary, CAN
Security Service Technician - Duluth, GA
Duluth, UAE
ELV Technician - Dubai
Dubai, UAE
Senior Maintenance Engineer
Dubai, UAE
Engineering Support
Dubai, UAE
ELV Technician - Abu Dhabi
Abu Dhabi, UAE