Security Operations Manager at Mitie — London, GBR | Base Career | Base Career

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Security Operations Manager

Mitie

London, GBR

Full-time

Senior · 5+ years experience

Onsite

Discovered 2 weeks ago

CCTVMicrosoft Officeaccess control systemssecurity management systems

Free

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Job Overview

An exciting opportunity has arisen for an experienced Security Operations Manager to oversee the delivery of Security at critical and high-profile locations in London. This role is responsible for leading a team of approx 60 Security personal across a portfolio of 10 locations, ensuring the highest standards of service delivery, security compliance, and customer experience are maintained at all times.

The role will primarily operate Monday to Friday, 08:00–17:00. However, there will be a requirement to be flexible and provide support across the wider contract as per business need.

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Key Responsibilities

Provide leadership, direction, and development to the on-site Security e teams, fostering a culture of professionalism, accountability, and continuous improvement.
Ensure all security and customer service functions are delivered in line with contractual requirements, site procedures, and agreed client KPIs.
Act as the primary point of contact for the client, building and maintaining strong working relationships with key stakeholders and ensuring a consistently high standard of service delivery.
Oversee all aspects of the physical security operations, including manned guarding, access control systems, CCTV monitoring, incident management, key control, and emergency response procedures.
Maintain oversight of Security Control Room personal, ensuring all personnel perform their duties effectively and in accordance with established operating procedures.
Develop, review, implement, and maintain site security policies, procedures, and Standard Operating Procedures (SOPs), ensuring they remain current, effective, and compliant.
Conduct regular audits, inspections, and performance reviews to ensure compliance with contractual obligations, company standards, and legislative requirements.
Lead recruitment, onboarding, training, performance management, succession planning, and employee development activities across the security and front of house team.
Manage employee relations matters, including investigations, disciplinary processes, welfare discussions, and absence management, in line with company policies.
Ensure all security incidents, accidents, near misses, and service delivery issues are investigated thoroughly and reported to the appropriate stakeholders within agreed contractual timescales.
Produce accurate management reports, incident reports, statistical analysis, and operational updates for both the client and Mitie management teams.
Collaborate closely with the client to identify opportunities for service improvement, risk reduction, operational efficiencies, and enhanced customer experience.
Ensure all health and safety requirements are adhered to and that staff operate in a safe and compliant manner at all times.
Manage staffing levels, rosters, annual leave, overtime, and resource allocation to ensure appropriate operational coverage is maintained. This task will be supported by a dedicated control /helpdesk function.
Support business continuity arrangements and coordinate responses to emergency situations, ensuring the security team can respond effectively to incidents and unforeseen events.

What We Are Looking For

To be successful in this role, candidates should demonstrate:

A minimum of five years' security industry experience, including supervisory or management responsibilities.

Previous experience managing large security teams within a corporate, critical infrastructure, public sector, or high-profile environment.

A valid SIA Front-Line Licence (Manned Guarding) as a minimum requirement.

A valid SIA CCTV Licence (desirable but not essential).

Strong leadership and people management skills, with the ability to motivate, develop, and manage teams effectively.

Excellent stakeholder management skills and the ability to build productive relationships at all levels.

Strong organisational and administrative capabilities, including experience producing reports, managing budgets, and analysing performance data.

Excellent written and verbal communication skills, with the ability to confidently engage with clients, staff, and senior management.

A thorough understanding of security operations, risk management, incident response, and compliance requirements.

Competence in using security management systems, access control platforms, CCTV systems, and Microsoft Office applications.

The ability to work under pressure, make informed decisions, and manage multiple priorities within a complex operational environment.

The ability to successfully obtain and maintain the required security clearance.

Reporting Structure

The Security Operations Manager will report directly to Mitie's Account Manager and will hold overall responsibility for the effective delivery, management, and continuous improvement of the Security across their portfolio . The role will include direct responsibility for all operational, administrative, personnel, compliance, and client-facing aspects of the contract.

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.