Security Officer

Perform Surveillance: The bulk of hotel security's day is filled with patrolling hotel grounds, parking lots, lobbies, all public areas, and hallways. They provide a sense of security to both hotel staff and guests simply by being present. In addition, security will also monitor the hotel via security cameras.

Escort People In/Out of the Hotel: Hotel security is also responsible for escorting guests and hotel staff to and from the hotel if needed to protect them. Additionally, hotel security may need to escort belligerent guests off of the hotel property.

Maintain Order: At times, there may be a higher volume of guests in the hotel due to high occupancy or meetings. Hotel security is often expected to maintain order among different groups of guests.

Report to Supervisors and Management: Hotel security is responsible for reporting all suspicious activity to their supervisors or hotel management. Usually, hotel security should report current events in real time through their radio and document events that have already been resolved.

Investigate Disturbances: Hotel security must be on call anytime during their shift to investigate disturbances reported by hotel staff and guests. This can include things like excess noise coming from a guest's room or reports of suspicious people prowling the parking lot.

Be available to provide any assistance during any emergency situation, e.g. fire alarms, etc.

Report any safety related issues that require immediate attention or repairs.

Explains and promotes hotel services, facilities and outlets and becomes informed and knowledgeable of upcoming events/functions in the hotel and in the surrounding area (including times, dates, etc). Is very familiar with the surrounding area and local streets.

Ensures the hotel's entrance and drive-up areas are always presentable and free from trash, food, etc.

Should be able to provide guests with local directions in a courteous and accurate manner as requested.

May occasionally transport luggage, items, or other goods within the hotel, in order to provide guest services.

Responds quickly to guest requests or complaints in a friendly manner and ensures appropriate action is taken. Reports necessary complaints and issues to proper management. Follow up to ensure guest satisfaction.