Lobby Attendant

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintains the inventory of cleaning supplies and ensures the General Manager is aware of inventory needs.
• Maintains all laundry equipment and informs appropriate personnel of any maintenance needs.
• Remains knowledgeable about the hotel's facilities, including but not limited to: the hallways, the vending areas, the outdoor corridors, the lobby area, the break room, the fitness center, the back-office area, the laundry room, public restrooms, and other public areas.
• Knows the proper methods of cleaning each area. Knows when each area should be cleaned according to scheduled times or on an as-needed basis.
• Inspects all public areas to ensure cleanliness standards have been met; reports any problem areas to the supervisor.
• Answers guest requests, including delivering cots, cribs, towels, pillows, irons, and ironing boards etc. to guest rooms.
• Drives hotel shuttle when asked and carries guest luggage (must have valid driver's license and be insurable by hotels' insurance carrier).
• Cleans and services assigned areas in response to special requests or problems.
• Picks up noticeable trash or debris and sweeps or vacuums entry at front desk upon arrival.
• Cleans and sanitizes telephones, door handles, and other hardware fixtures. Also polishes chrome and other surfaces routinely.
• Dusts, cleans, and straightens furniture.
• Vacuums all areas according to a schedule or on an as-needed basis.
• Responds quickly to guest, supervisor, or management requests in a friendly and appropriate manner.
• Reports needed repairs or unsafe conditions to supervisor and guest services.
• Keeps supplies organized and stocked. Reports needed materials to supervisor.
• May occasionally assist room attendants and supervisors by cleaning guest rooms.
• May occasionally assist room attendants with heavy items such as mattresses and soiled linens. May deliver necessary or low-stocked supplies to room attendants or other lobby attendants.
• Cleans designated areas such as lobby, public restrooms, public areas and back of house areas on hotel property.
• Collects trash throughout the hotel including room attendants' carts, vending and room service areas, offices and rest rooms.