Security Officer (CCTV Operator)

Role Purpose

Surveillance and Incident Management

• Monitor CCTV cameras, access control systems, fire alarm panels, and other security equipment across the property.
• Identify, investigate, and report suspicious activities, security breaches, safety hazards, and operational irregularities.
• Maintain continuous observation of public areas, entrances, exits, back-of-house locations, and other critical hotel areas.
• Record, document, and escalate incidents according to hotel procedures.
• Handle CCTV recordings and security data confidentially in accordance with company policies and local regulations.
• Conduct routine checks of surveillance and security equipment and report malfunctions or maintenance needs.

Emergency and Security Support

• Support emergency response activities including fire alarms, medical emergencies, evacuations, and security incidents.
• Coordinate with Security Officers, Duty Managers, and relevant departments during investigations and emergencies.
• Assist with access control, visitor monitoring, key control, and contractor supervision when required.