Security Manager
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Key skills for this role
About the Role
Qiddiya Investment Company seeks a Security Manager to lead 24/7 security operations at a staff accommodation community in Saudi Arabia. The role involves managing access control, patrols, CCTV, incident response, and security contractors.
Key Skills for This Role
Responsibilities
- Develop and maintain the site security plan, post orders, and SOPs covering access control, patrols, control room, and incident response
- Lead 24/7 security operations including gates, visitor processing, patrol routes, and control room monitoring
- Manage rosters, post coverage, performance and conduct of contracted guards against agreed SLAs
- Manage security contractors through clear scopes, mobilization plans, KPI/SLA governance, and regular performance reviews
- Administer access governance (badges/cards, keys, permits, temporary passes) including issuance, revocation, and periodic access reviews
- Oversee CCTV, access control, intruder alarms, and intercoms, ensuring appropriate coverage, availability, and operational use
- Run a consistent incident management process (logging, escalation, investigation, evidence capture, and closure)
- Prepare regular management reports and dashboards (incident KPIs, hotspots, repeat offenders, and corrective actions)
- Lead security crisis coordination during major incidents, including command and control routines and stakeholder updates
Requirements
- Experience in security operations management, including access control, patrols, and incident response
- Experience managing security contractors and guard force providers
- Knowledge of security technology systems (CCTV, access control, intruder alarms, intercoms)
- Strong leadership and communication skills
Full Job Posting
Role Overview
- Develop and maintain the site security plan, post orders, and SOPs covering access control, patrols, control room, and incident response.
Key Responsibilities
- Lead 24/7 security operations including gates, visitor processing, patrol routes, and control room monitoring.
- Manage rosters, post coverage, performance and conduct of contracted guards against agreed SLAs.
- Manage security contractors (including guard force providers) through clear scopes, mobilization plans, KPI/SLA governance, and regular performance reviews, ensuring compliance with site rules, QIC standards, and local regulations.
- Administer access governance (badges/cards, keys, permits, temporary passes) including issuance, revocation, and periodic access reviews.
- Implement post inspections, patrol audits, and supervision routines to verify adherence to SOPs and improve service quality.
- Promote resident focused security service standards, including professional conduct, complaint handling at first contact, and de escalation practices.
- Ensure a consistently positive resident experience by delivering security services that are professional, respectful, and responsive, balancing robust controls with customer service and clear communication across all touchpoints (gates, patrols, control room, and incident response).
- Ensure alarm response, escalation, and security system uptime are maintained and tested.
- Oversee CCTV, access control, intruder alarms, and intercoms, ensuring appropriate coverage, availability, and operational use.
- Manage maintenance, upgrades, user access administration, and vendor support; ensure secure handling and retention of video and incident records.
- Manage security technology vendors and service partners, including scoping, service performance reviews, issue resolution, and coordination of maintenance windows to minimize disruption to residents.
- Manage the security technology lifecycle (asset register, warranties, renewals, spares strategy, and end of life replacement planning).
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