Security Managed Services Associate Manager
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Key skills for this role
About the Role
Accenture Middle East is seeking a Security Managed Services Associate Manager in Riyadh to provide management oversight across delivery teams and client engagements. The role focuses on governance, performance monitoring, and alignment with organizational standards, not day-to-day project execution.
Key Skills for This Role
Responsibilities
- Provide oversight across multiple teams and engagements to ensure alignment with agreed objectives, service levels, and organizational standards
- Review delivery performance at a high level, monitoring progress against SLAs, KPIs, and contractual commitments
- Ensure risks, issues, and escalations are proactively identified, tracked, and addressed through established governance and delivery management forums
- Support audit readiness by ensuring delivery controls, documentation, and compliance requirements are consistently met
- Oversee team utilization and workload distribution to support a healthy and sustainable operating model
- Monitor capability coverage and development needs across teams, escalating gaps and supporting improvement plans
- Provide performance input and feedback in collaboration with Delivery Managers and People Leads
- Act as a senior point of contact between delivery teams, Delivery Managers, and leadership, ensuring clear communication and transparency
- Support leadership reporting by providing structured insights on delivery health, risks, and improvement areas
- Support governance forums, management reviews, and performance reporting cycles
- Identify trends, systemic risks, and improvement opportunities, contributing to continuous improvement initiatives
Requirements
- Experience in delivery oversight, service governance, or engagement management within complex, multi team environments
- Strong understanding of performance management, SLAs, risk and issue management, and governance frameworks
- Proven ability to work with senior stakeholders and provide structured, data driven insights
- Strong communication and influencing skills, with ability to balance governance rigor and operational pragmatism
- Experience supporting audit, compliance, or quality assurance activities is an advantage
Full Job Posting
Role Summary
- The Associate Manager is responsible for providing management oversight across delivery teams and client engagements, with a strong focus on governance, performance monitoring, and alignment with organizational standards.
- This role is not accountable for day to day project execution; instead, it ensures that delivery performance, service levels, and operating practices are effectively governed and continuously improved.
- The Associate Manager acts as a senior interface between delivery teams, Delivery Managers, and leadership, ensuring transparency, consistency, and alignment of expectations.
Key Responsibilities
- Delivery Governance & Performance Oversight: Provide oversight across multiple teams and engagements; review delivery performance against SLAs, KPIs, and contractual commitments; ensure risks, issues, and escalations are managed; support audit readiness.
- People & Capacity Oversight: Oversee team utilization and workload distribution; monitor capability coverage and development needs; provide performance input and feedback; promote consistent application of people processes.
- Stakeholder Management & Communication: Act as senior point of contact; support leadership reporting; align stakeholder expectations by reinforcing governance processes.
- Governance, Reporting & Continuous Improvement: Support governance forums and performance reporting; ensure consistent application of policies; identify trends and improvement opportunities; support standardization of delivery governance practices.
Key Skills & Experience
- Experience in delivery oversight, service governance, or engagement management within complex, multi team environments.
- Strong understanding of performance management, SLAs, risk and issue management, and governance frameworks.
- Proven ability to work with senior stakeholders and provide structured, data driven insights.
- Strong communication and influencing skills, with the ability to balance governance rigor and operational pragmatism.
- Experience supporting audit, compliance, or quality assurance activities is an advantage.
Leadership Attributes
- Governance driven mindset with strong attention to standards, controls, and consistency.
- Ability to operate at a strategic and cross engagement level rather than hands on project execution.
- Calm, structured, and objective approach to performance discussions and escalations.
- Commitment to building sustainable delivery models and continuous improvement.
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