Escalate certificate risks or renewal issues before they can impact production applications.
Monitor and investigate WAF alerts, application issues, and security events.
Analyze HTTP requests, response codes, headers, WAF logs, CDN logs, and other available telemetry to assist with troubleshooting and investigations.
Participate in incident response activities involving WAF, CDN, DDoS, certificates, and internet-facing applications.
Assist with troubleshooting customer-impacting production issues and determining whether issues originate from the security/CDN layer or another application component.
Implement approved mitigations and validate application functionality following security changes.
Follow established incident management, escalation, and change management processes.
Participate in the team's on-call rotation supporting globally distributed applications and services.
Identify repetitive operational activities that could benefit from automation.
Develop and maintain basic scripts and tools using technologies such as Python, PowerShell, Bash, or REST APIs.
Assist with improving security monitoring, reporting, inventory management, and operational dashboards.
Contribute to automation and standardization of application onboarding, WAF configuration, and certificate management processes.
Learn and adopt Infrastructure-as-Code and API-driven security management practices where appropriate.
Work closely with:
Security Operations
Compliance
Enterprise Architecture
IAM
Infrastructure
Networking
Cloud Engineering
Software Engineering
Partner with application teams during WAF/CDN onboarding, troubleshooting, security changes, and certificate activities.
Participate in technical discussions and architecture reviews alongside senior engineers.
Create and maintain technical documentation, troubleshooting guides, operational procedures, and runbooks.
Share knowledge and lessons learned with other members of the team.
Identify opportunities to improve existing processes and operational practices.
Follow established security standards, change management procedures, and operational processes.
Support PCI DSS and internal audit activities by gathering technical evidence and documentation.
Assist with periodic security reviews and control assessments.
Maintain accurate documentation for WAF configurations, certificates, application ownership, exceptions, and operational processes.
Support remediation activities identified through audits, vulnerability assessments, penetration testing, and security reviews.
Bachelor's degree in Computer Science, Cybersecurity, Information Technology, or equivalent education and/or professional experience.
2–4+ years of experience in cybersecurity, networking, infrastructure, cloud engineering, application support, or a related technical field.
Foundational understanding of:
Reverse proxies and CDN concepts
REST APIs
Web applications
TCP/IP
DNS
TLS/SSL
HTTP/HTTPS
Familiarity with Web Application Firewall technologies or web application security concepts.
Familiarity with common web security threats and the OWASP Top 10.
Experience troubleshooting technical issues using logs and other diagnostic information.
Ability to analyze technical problems and follow issues through resolution.
Strong written and verbal communication skills.
Ability and willingness to learn new security technologies and platforms.
Hands-on experience with Akamai or similar WAF/CDN platforms.
Experience with Akamai technologies such as:
Bot Manager
Cloudlets
Edge DNS
Certificate Manager
Property Manager
• App & API Protector
Experience with public TLS certificate management.
Experience working with cloud environments such as AWS, Azure, or GCP.
Experience with SIEM or log analysis platforms such as Splunk, Sentinel, or similar technologies.
Basic scripting experience with Python, PowerShell, or Bash.
Experience working with REST APIs.
Familiarity with Git, Infrastructure-as-Code, or other DevOps practices.
Security certifications such as Security+, GSEC, Akamai certifications, or equivalent technical certifications.
Salary
Range: $106,600 to $146,500 annually + bonus eligibility.
This is the expected salary range for this position.
Ultimately, in determining pay, we’ll consider the successful candidate’s location, experience, and other job-related factors.
