workday
SD (Account Setup)
Firstadvantage
Remote, IND
Full-time
Entry · 0+ years experience
Remote
Discovered 3 weeks ago
Free
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What You’ll Do
A successful Operations Analyst will be responsible for managing inbound and outbound calls for reference, education, credential, and employment verification. The role requires strong attention to detail and analytical skills to ensure accurate and comprehensive reporting.
Key Responsibilities
- Manage inbound and outbound calls for verification processes
- Obtain and validate information via phone, email, and other channels
- Investigate and confirm reference credibility
- Respond to candidate and client queries
- Coordinate with internal teams on verification status
- Maintain and update databases and reports
- Perform quality checks and other assigned operational duties
Eligibility Criteria
Open to freshers and candidates with up to 5 years of experience
Educational qualifications: 10+2 (12th pass) 10+3 (10th + diploma) Any graduate (except BE/BTech/MBA and Open university)
10+2 (12th pass)
10+3 (10th + diploma)
Any graduate (except BE/BTech/MBA and Open university)
Candidate MUST possess all relevant documents of their education and previous experience (if any)
Work Schedule
- Work from Home (Mumbai Location)
- 5-day work week with 2 days off
- Training phase: Monday to Friday schedule
- Post-training: Rotational shifts with rotational week-offs
- Weekend or night shifts may be required based on business needs (compensation as per company policy)
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