Scrum Master

WHAT YOU BRING

• Required Qualifications
• 2+ years working as a Scrum Master or in an agile delivery support role within a technology team.
• Working knowledge of Scrum principles and ceremonies, with experience running or co-facilitating them.
• Familiarity with Jira for sprint tracking, story management, and basic dashboard configuration.
• Strong communication and organizational skills, with a track record of keeping teams on track and following through on commitments.
• Comfort supporting teams that are still building their agile practice, adjusting approach as the team matures.
• Preferred Qualifications
• Scrum certification (CSM, PSM I, or equivalent).
• Experience supporting technology teams in Software Engineering, IT infrastructure, or enterprise environments.
• Comfort with AI productivity tools or interest in applying automation to reduce repetitive work.
• Experience working within an organization with established agile standards.
• KEY SKILLS
• Scrum ceremony facilitation
• Jira sprint and backlog management
• Impediment identification and escalation
• Stakeholder communication and status reporting
• Retrospective facilitation
• BUSINESS IMPACT
• Builds consistent delivery habits in teams new to agile, improving sprint predictability over time.
• Keeps delivery moving by resolving day-to-day blockers before they stall a sprint.
• Gives Platform leadership accurate, current delivery visibility through disciplined Jira hygiene and status reporting.
• Working Hours- 3:00 PM-12 PM IST
• #LI-GR1 #LI-Remote
• Working at Genesys
• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
• Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
• What Happens After You Apply
• After you apply, here's what you can typically expect:
• Our Talent Acquisition team reviews your application with the hiring team.
• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
• Next, you'll meet the hiring manager and other members of the interview team.
• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
• After interviews are complete, our team will follow up with the final steps.
• Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
• Stay Connected
• Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
• Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.