Scheduling Support Specialist-FT

Are you a people person who enjoys helping others and thrives in a fast-paced healthcare environment?

Do you enjoy working with patients over the phone, staying organized, and being part of a team?

If you’re calm under pressure, detail-oriented, and committed to providing excellent customer service, we’d love to have you join our team!

Elite Sports Medicine + Orthopedics is looking for a Scheduling Support Specialist to join our team at our Midtown location .

This is a full-time, Monday–Friday position , with hours scheduled between 7:00 AM and 5:00 PM .

No weekends!

As a Scheduling Support Specialist, you’ll play an important role in helping patients get the care they need while providing exceptional service to our patients, providers, and referring physicians.

include:

• Provide a high level of customer service to patients, colleagues, and referring physicians
• Answer incoming calls and return voicemails in a timely manner
• Schedule new and established patients for appointments with our providers
• Follow provider-specific scripts, scheduling protocols, and procedures
• Stay up to date on provider contracts and scheduling requirements
• Review patient information to ensure all necessary documentation is available prior to treatment
• Request and obtain records and other required information from hospitals, referring physicians, and other healthcare providers
• Assist with obtaining referring records, demographic information, insurance information, imaging discs, and other necessary documentation
• Copy, scan, and send applicable medical records and documentation
• Communicate professionally and effectively with patients and healthcare professionals
• Work collaboratively with the scheduling and clinical teams to ensure a smooth patient experience