Patient Collections Specialist

Are you an organized, detail-oriented professional who enjoys helping people and providing excellent customer service?

Do you have experience with medical billing, patient accounts, or collections?

Elite Sports Medicine + Orthopedics is looking for a Patient Collections Specialist to join our team!

This role is an important part of helping our patients navigate their billing questions while ensuring accounts are handled accurately, professionally, and with compassion.

This position is in person at our 2004 Hayes Street location but after training this posiiton is FULLY- REMOTE.

You must live in the state of TN to apply for this position.

• Contact patients with outstanding balances and send communications per protocol
• Post patient payments into the practice management system
• Review incoming fax correspondence and route to the appropriate team member
• Submit refund requests as needed
• Evaluate delinquent patient accounts for referral to third-party collection agencies
• Utilize the Collection Module to track activity and communication with patients and to establish payment plans within pre-approved guidelines
• Answer and manage calls from the call queue Assist patients with billing inquiries Transfer calls to insurance collection specialists as appropriate Communicate patient questions and requests to billing department personnel
• Assist patients with billing inquiries
• Transfer calls to insurance collection specialists as appropriate
• Communicate patient questions and requests to billing department personnel
• Promote the company website and patient resources located there by communicating to patients that they can pay their bill online
• Complete other duties as assigned

• High school diploma required; college or trade school education preferred