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Scheduling Coordinator (Home Care)

Carefirst Seniors & Community Services Association
Toronto, CAN
Full-time
Mid · 3+ years experience
Onsite
CAD 38000-43000 yearly / year
Discovered 3 weeks ago
Microsoft OfficeAlayaCare
Free

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Microsoft OfficeAlayaCare
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Location

  • Scarborough

Pay range

  • $38,000 – $43,000 annually

Responsibilities

  • Perform daily scheduling of a large number of home care workers (personal support workers, home helpers, care attendants) for home care service for a specific geographic area
  • Address any scheduling changes and/or conflicts promptly and effectively
  • Assign home care workers to client cases based on suitability, skills, and geographic location
  • Ensure timely updates to service delivery schedules to prevent any missed care; maintain waitlist, and report on service statistics
  • Accurately create and maintain client files and records, document all service changes, client and caregiver request, and funder’s request
  • Communicate and answer enquiries from clients and/or their families, home care workers, and partner organizations
  • Collect and verify worker timesheets

Qualifications

  • Diploma in Business/Office administration or equivalent
  • 3 years of experience working with seniors or in a customer service setting
  • Strong customer service, communication, telephone, and interpersonal skills
  • Proficient computer skills; knowledge of Microsoft Office, and database applications (AlayaCare) an asset
  • Strong time management skills and problem solving abilities
  • Able to multitask, and manage a high volume of work
  • Fluent in English and a second language that reflects the community served such as Cantonese and/or Mandarin, is an asset
  • A valid vulnerable sector police record check completed within one year

Benefits

  • Dental Care
  • Extended Health Care
  • RRSP match
  • Comprehensive Orientation Program
  • Training and Education Subsidy

Application Deadline

  • July 31, 2026
  • Interested applicants may apply through Carefirst’s careers page, Indeed, or by emailing hr@carefirstontario.ca
  • Carefirst is an equal opportunity employer. We are also committed to an environment that is barrier free. If you require accommodation during the hiring process, please inform us in advance to arrange a reasonable and appropriate accommodation.
  • While we thank all candidates for their interest, only those selected for an interview will be contacted.

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