icims
Scheduler
The US Oncology Network
Chanute, USA
Full-time
Mid · 3+ years experience
Onsite
Discovered 2 weeks ago
Microsoft OfficeEMRPMSICD10
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Microsoft OfficeEMRPMSICD10
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What does this position entail?
Under general supervision, this role is responsible for scheduling and managing patient orders and appointments in an efficient and timely manner. Answers all incoming calls, messages and patient-facing questions or scheduling needs during clinic. This position requires a high level of customer service and ability to effectively prioritize tasks. The position serves as a primary point of contact and liaison between patients and medical staff. Supports and adheres to the US Oncology Compliance Program, including the Code of Ethics and Business Standards.
The essential duties and responsibilities of this position are
- Answers all incoming calls and messages and assesses the message’s priority level and need to appropriately answer the inquiries, take a message and return a call, or direct to other clinic personnel.
- Obtains and communicates messages accurately and in a timely manner.
- Efficiently schedules patients in the computer system according to provider and office guidelines.
- Ensures patients accounts are up to date with accurate demographics, preferences and records before and in-between appointments.
- Cancels or reschedules appointments based on physician schedule changes or patient notices and notifies relevant clinic personnel of the change.
- Maintains their assigned provider or resource specific orders queue by accurately and efficiently scheduling orders entered by our medical staff, requiring multi-tasking and attention to detail and processes.
- Communicates physician schedule changes to appropriate coworkers.
- Demonstrates understanding of patient confidentiality to protect both patients and the clinic/practice.
- Follows policies and procedures of all relevant departments and workflows.
- Covers other front office functions as requested.
- Prepares correspondence, memos, forms, and other documents as requested by supervisor or medical staff.
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