Saudi Arabia (Jeddah) - Store Manager
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Key skills for this role
About the Role
Ermenegildo Zegna seeks a Store Manager for their Jeddah location to oversee store operations, including merchandising, sales, customer service, and staff development. The ideal candidate has 5-7 years of experience in high-end fashion retail and strong leadership skills.
Key Skills for This Role
Responsibilities
- Oversee day to day operations of the store
- Monitor sales KPIs to ensure budgets are achieved
- Guide, coach and train sales people on customer service disciplines
- Resolve customer issues and maintain accurate customer database
- Organize store layout and merchandise goods as per brand specifications
- Verify stock and conduct stock counts
- Supervise staff grooming, conduct, product knowledge and customer service
- Conduct daily store huddles to keep teams updated
Requirements
- Graduate in any discipline with tertiary qualifications in sales
- 5 to 7 years experience in high end fashion industry preferably involving direct sales
- Excellent communication and interpersonal skills
- Good command of spoken and written English
- Computer literate with knowledge of basic accounting procedures
- Ability to take ownership of the business
Full Job Posting
Job Content
- Oversee total operations of the store: merchandising, sales, customer service, staff development, and administrative functions to ensure effective functioning and achievement of business goals.
Key Responsibilities
- Oversee day to day operations; review sales figures and take proactive initiatives to meet targets.
- Monitor staff performance regarding customer service; ensure customers are greeted and attended to.
- Guide, coach and train sales people on customer service disciplines and product knowledge.
- Resolve customer issues; maintain accurate customer database through Amber Loyalty program.
- Organize store layout and merchandise goods per brand specifications; use window/visual displays.
- Verify stock at beginning and end of shift; replenish stocks; conduct stock count twice a year.
- Identify slow and fast moving items and report to buyers monthly.
- Supervise staff grooming, conduct, product knowledge and customer service; ensure policy adherence.
- Identify and resolve IT system errors as required.
- Guide, coach, and motivate staff; identify training needs; monitor progress.
- Conduct daily store huddles to keep teams updated with business information.
Education, Experience, Functional Skills and Knowledge
- Graduate in any discipline with tertiary qualifications in sales.
- 5 to 7 years experience in high end fashion industry preferably involving direct sales.
- Excellent communication and interpersonal skills.
- Good command of spoken and written English essential; knowledge of other languages including Arabic/Italian advantageous.
- Pleasant personality and good grooming.
- Computer literate with knowledge of basic accounting procedures.
- Ability to take ownership of the business.
Competencies
- Achievement Drive, Building Relationships, Empathy, Influencing, Serving Customers, Team Working, Conceptual Thinking, Developing Potential, Driving Performance, Leadership.
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