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At Bupa, we're passionate about helping people live longer, healthier, happier lives and making a better world. As an Administrator, you'll play a key role in creating a seamless experience for our customers, ensuring every interaction is professional, efficient, and welcoming.
This is an exciting opportunity to join a supportive and collaborative team where you'll help deliver exceptional service whilst supporting the day-to-day operations of our health centre.
As an Administrator, you'll be responsible for providing outstanding reception and administrative support while ensuring the smooth running of the centre. Your responsibilities will include:
Greeting and welcoming customers and supporting them throughout their visit.
Managing incoming calls, emails, and customer enquiries professionally and efficiently.
Booking, amending, and rescheduling appointments using internal systems.
Processing payments, invoices, and administrative documentation accurately.
Preparing appointment paperwork and clinical files where required.
Managing customer reports and ensuring they are issued within agreed timescales.
Supporting results management, including scanning, uploading, and tracking documentation.
Maintaining a professional, safe, and welcoming reception and waiting area.
Monitoring stock levels and ordering supplies when required.
Supporting the wider clinical and operational teams to deliver an exceptional customer experience.
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Ensuring compliance with company policies, quality standards, and clinical governance requirements.
We're looking for someone who is organised, customer-focused, and enjoys working in a busy environment.
You'll have:
Excellent customer service and communication skills.
Strong administrative and organisational skills.
The ability to prioritise workload and manage multiple tasks effectively.
Good attention to detail and accuracy.
Confidence using Microsoft Office applications.
Experience working as part of a team.
GCSEs (or equivalent).
A flexible and proactive approach to work.
Audio typing experience.
Knowledge of medical terminology.
Previous experience within a healthcare, clinical, or customer service environment.
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Please note: We reserve the right to close this vacancy early if we receive a high volume of suitable applications. We encourage interested candidates to submit their application as soon as possible.
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International healthcare group providing insurance and health services.
Visit company websiteJobs and hiring trendsGBP 29300-29300 yearly / year
Part Time, Full Time
Entry
Onsite
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