SAP Global Enterprise Operations Engineer

Act as the technical SME for SAP Basis and HANA operations across SAP S/4HANA, SAP Business Technology Platform (BTP), SAP Fiori, and related SAP systems.

Hand-on SAP HANA database administration activities.Oversee day-to-day SAP operations delivered through SAP RISE and managed service providers.

Manage system availability, performance, capacity planning, and technical health of SAP landscapes.

Review and govern SAP service delivery against agreed SLAs, KPIs, and operational objectives.

Lead technical issue resolution and support major incident management activities.

Drive root cause analysis and implementation of preventive actions.

Serve as primary liaison with SAP RISE teams for infrastructure, platform, and technical operations.

Govern SAP RISE service delivery, support escalations, and service review meetings.

Ensure adherence to SAP RISE operational processes, change management, and release schedules.

Drive optimization initiatives for HANA performance and resource utilization.

Collaborate with SAP Security, Cybersecurity, and Compliance teams to ensure secure operation of SAP platforms.

Support audit readiness and compliance requirements.

Ensure implementation of SAP security notes and vulnerability remediation activities.

Support GxP, SOX, and other regulatory requirements where applicable.

Partner with business stakeholders, enterprise architects, SAP functional teams, and vendors.

Provide technical leadership and guidance during projects, migrations, and transformation initiatives.

Support SAP strategy, roadmap development, and cloud adoption initiatives.

Mentor junior Basis administrators and technical analysts

12+ years of SAP Technical, Basis Administration, SAP RISE experience.

Strong experience supporting SAP S/4HANA environments.

Hands-on experience with SAP HANA Administration.

Experience managing SAP environments hosted on cloud platforms through SAP RISE.

Experience with SAP Solution Manager, Cloud ALM, Focused Run, or equivalent monitoring tools.

Strong incident, problem, and change management experience.

Experience working in globally distributed support organizations and GCC environments.

SAP Certified Technology Associate or SAP Basis Certification.

SAP HANA Administration Certification.

ITIL Foundation or higher certification.

Pharmaceutical, Life Sciences, Healthcare, Manufacturing, or other regulated industry experience is a plus but not mandatory.

Exposure to GxP-compliant or validated environments is advantageous.

Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, provided more than 900 million patient treatments across 100+ countries in 2024 and while we are proud of this achievement, we have an ambition to do more!

With investments in new development capabilities, production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low-cost, high-quality medicines, sustainably.

Our momentum is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills experience an agile and collegiate environment with impactful, flexible-hybrid careers, where diversity is welcomed and where personal growth is supported!