SAP Delivery Manager

We are seeking an experienced SAP Delivery Manager to lead end-to-end service delivery across transformational SAP projects and Application Management Services (AMS). This senior role requires 12-15 years of experience in managing complex SAP implementations, practice management, and multi-geography account operations with full P&L accountability.

Oversee all business operations, people, and end-to-end service delivery processes to ensure consistent, high-quality service to clients

Manage cross-functional teams across multiple geographies and drive operational efficiency

Ensure SLA/KPI adherence and maintain strong client relationships throughout project lifecycle

Lead transformational SAP projects including Greenfield implementations, Brownfield upgrades, and hybrid scenarios

Handle multiple client accounts across different geographies with full accountability for service delivery excellence

Drive SAP Practice management initiatives and standardization in operational models

Manage overall cost optimization while maintaining service quality and client satisfaction

Accountable for top-line growth and responsible for bottom-line profitability of assigned portfolio

Lead and manage large cross-functional teams including SAP consultants, technical experts, and support staff

Drive employee retention initiatives and performance management across global delivery teams

Foster continuous learning and skill development to enhance service delivery capabilities

Implement automation and process improvement initiatives to drive operational efficiency

Serve as primary escalation point for critical issues and complex stakeholder management scenarios

Maintain executive-level relationships with C-suite clients and key decision makers

Conduct regular governance meetings and strategic planning sessions with internal and external stakeholders

Drive value realization discussions and ensure alignment with client business objectives

Establish and maintain service delivery frameworks, quality standards, and best practices

Provide comprehensive internal and external reporting on delivery metrics, financial performance, and operational KPIs

Drive process improvement and simplification initiatives to enhance service delivery efficiency

Implement risk management strategies and proactive issue resolution mechanisms

12-15 years of progressive experience in SAP delivery management and consulting

Proven track record in managing transformational SAP projects (Greenfield/Brownfield implementations)

Extensive experience in SAP AMS operations and support services management

Strong background in SAP Practice management and multi-account operations across geographies

Demonstrated P&L accountability and experience managing business portfolios

Proven ability to lead large, diverse teams across multiple geographies

Strong business acumen with experience in client relationship management and stakeholder engagement

Excellent escalation management and conflict resolution skills

Experience in employee retention, performance management, and organizational development

Bachelor's degree in Engineering, Computer Science, IT, or related field

SAP certification in relevant modules (mandatory)

Project Management Professional (PMP) or equivalent certification

ITIL Foundation certification preferred

Service delivery excellence metrics and SLA compliance

Client satisfaction scores and retention rates

Portfolio profitability and revenue growth targets

Team utilization, productivity, and employee retention rates

Operational efficiency improvements and cost optimization achievements

Escalation resolution effectiveness and stakeholder satisfaction

Service delivery leadership and operational excellence

Multi-geography account management and client relationship building

P&L management and business portfolio accountability

Process improvement, automation, and operational standardization

Team leadership, people management, and organizational development

Risk management, escalation handling, and stakeholder communication

5-18 years