SAP Commerce Cloud Production Support Engineer

• Bachelor’s degree in Computer Science , Engineering, Information Technology, or a related field.
• 3+ years development experience with SAP Commerce Cloud (CCv2) or SAP Commerce (Hybris) environments.
• Strong proficiency in Java, Spring Framework, SAP Commerce Cloud (CCv2), OCC APIs, Spartacus, Angular, TypeScript, RESTful APIs, SQL, and JAVA.
• Knowledge of catalog synchronization, product feeds, pricing, promotions, and checkout workflows.
• Strong knowledge of Git version control and branching strategies.
• Hands-on experience with monitoring and log analysis tools such as Dynatrace, Kibana.
• Strong root cause analysis, SQL/ FlexibleSearch , and data analysis skills with the ability to investigate application logs, API transactions, data anomalies, integrations, and system configuration issues.
• Experience supporting production releases, post-deployment validation, and operational readiness activities.
• Ability to work closely with development teams, vendors, and business stakeholders to validate fixes and resolve critical issues.
• Strong communication skills with experience documenting incidents, root causes, resolutions, and operational procedure

• Experience of supporting production applications in a 24x7 environment.
• Experience using Quantum Metric or similar digital experience analytics platforms.
• Experience in high-scale retail or eCommerce environments.
• SAP Commerce Cloud, AWS, or AI-related certifications are considered a plus.

• Self-starter who can independently investigate and resolve complex production issues.
• Strong sense of ownership and urgency during production incidents.

Primary Location Pay Range : $ 40 - $45 per hour

Benefits: 1099/Contractors: No benefits Temp salaried employee benefits, if scheduled to work at least 30 hours per week: medical, dental, vision, 401k, holidays.

Regular full-time hourly and salaried employee benefits (if scheduled to work at least 30 hours per week): medical, dental, vision, 401k, long term disability, life insurance, holidays, PTO, floating holidays.

iSoftStone is a global IT service and consulting company that creates value and drives success through technology solutions, service excellence, and digital innovation.

We specialize in web and application development, software testing and support, data and content management, digital experience, accessibility, and data for machine learning and AI.

With 20 delivery centers and more than 90,000 employees worldwide, iSoftStone is proud to serve some of the world’s most well-known businesses, including 90+ Fortune Global 500 companies.

Visit us at https://www.isoftstoneinc.com .

iSoftStone is committed to the practice of equal opportunity for all its employees and applicants in employment, and does not discriminate on the basis of race or ethnicity, color, age, national origin, religion, creed, marital status, sex, pregnancy, gender, gender identity, sexual orientation, status as an honorably discharged veteran or disabled veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability. In addition, reasonable accommodation will be made for known physical or mental limitations for all otherwise qualified persons with disabilities.